Communication Skills Workshop

Communication Skills Workshop

About the Course

Who is the course for?
This course is aimed at those who need to interact and communicate effectively with colleagues, customers and other individuals. It would be useful for those who want to improve their understanding of the communication process.
Study Mode
Short Course
Contact Details

Introduction Course Outcome: Delegates will feel more confident interacting with others and will have a greater understanding of what is required to communicate effectively.

Key Objectives On completion of the course, delegates will:

· Be aware of the benefits of effective communication
· Understand the basic skills needed to improve communication
· Be able to list various methods of communication and describe their advantages and disadvantages
· Be confident to overcome some of the barriers to effective communication

Course Units
· Benefits of communicating effectively
· The communication loop
· Active listening
· Asking the right questions
· The impact of body language
· Thinking preferences
· Forms of communication
· Overcoming the barriers to communication

Duration 3 hours

Dates 18/01/2010 - 18/01/2010

Tuition Fees(Cost) £75

Progression Route This workshop provides some underpinning knowledge for Units B5, B6, D1, D5, D6 and D9.