Communication Strategies

Course review:

1 Getting Started

• Icebreaker
• Ground rules
• The parking lot
• Workshop objectives
• Action plans and evaluation forms

2 The Big Picture

• What is Communication?
• How Do We Communicate?

3 Basic Verbal Communication Skills

• Varying the Pitch of Your Voice
• Using Tone to Your Advantage
• Monitoring Your Speed

4 Advanced Verbal Communication Skills

• Speaking Like a STAR

5 Non-Verbal Communication Skills

• Body Language
• The Meaning of Gestures

6 More on Listening

• A Word from President Roosevelt
• Being an Active Listener
• The Signals You Send to Others

7 Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions

8 Using Appreciative Inquiry

• The Four Stages
• The Purpose of AI
• Examples and Case Studies

9 Bringing People to Your Side Body Language

• A Dash of Emotion
• Plenty of Facts
• Bringing it All Together

10 Making Small Talk

• Level One: General Topics
• Level Two: Sharing Your Ideas and Thoughts
• Level Three: Sharing Your Experiences

11 Overcoming Common Barriers

• Language Differences
• Cultural Differences
• Different Place, Same Time

12 Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations