Communication at Work

· Lesson One - Including: Sentence structure, subject and verb agreement, correct rules for the use of punctuation, common errors, including use of the apostrophe
· Lesson Two - Including: Communicating effectively on the telephone, procedures for taking and receiving messages, dealing with difficult telephone calls, interpreting body language, appropriate dress code, procedures when receiving visitors, different methods of remote conferencing
· Lesson Three - Including: Writing effective emails, advantages and disadvantages of email, netiquette and email principles, setting out a business email