CompTIA A+ Certification 2012 Course - 220-801 and 220-802

Course Structure

CompTIA A+ Certification 2012 Course

Session 1

Section A: Introduction

• A+
• Prerequisites
• Knowledge Domains 220-801
• Knowledge Domains 220-802
• Why Understand PCs
• Preparing for the Exam
• Viewing the Objectives

Section B: PC Components

• Inside a Game System
• Inside a PC

Section C: Motherboards

• The Motherboard
• Motherboard Sizes
• Mini and Micro ATX
• ITX
• AT AT/ATX Board Overview
• Power Connections and Types
• Fan Connectors
• Front Panel Connectors
• Front Panel Connectors Example
• Jumpers
• Motherboards Bonus Round

Section D: Motherboard Expansion Slots

• CPU Sockets
• Bus Speeds
• Chipsets
• Chipset Examples
• Expansion Slots
• RAM Slots
• Various Chipsets
• Motherboard Expansion Slots Bonus Round

Section E: Computer Processors

• CPU Types
• CPU Speeds
• CPU Caches
• Hyperthreading
• CPU Cores
• Integrated GPUs
• Virtualization
• Intel Sockets
• AMD Sockets
• CPU-Z
• Computer Processors Bonus Round

Section F: Processor Installation and Care

• Pin Alignment
• Heat Sinks
• Cooling Fans
• Liquid Cooling
• Core Temp Monitoring
• Processor Installation/Care Bonus Round

Section G: System Memory

• Random Access Memory
• DRAM
• Parity vs. Non-Parity
• ECC vs. Non-ECC
• RAM Channels
• RAM Design
• Older RAM Types
• Newer RAM Types
• RAMBUS
• CPU-Z Memory and SPD Tabs
• System Memory Bonus Round

Session 2

Section A: Expansion Cards

• Sound Cards
• Video Cards
• Network Cards
• Peripheral Cards
• Universal Serial Bus
• Storage Cards
• Modem Cards
• Multimedia Cards
• Riser Cards
• Expansion Cards Bonus Round

Section B: BIOS Settings

• Basic Input Output System
• BIOS Component Information
• Monitoring in the BIOS
• Built-In Diagnostics
• BIOS Updates
• BIOS Settings Bonus Round

Section C: Basic Storage Devices

• Nonvolatile Storage
• Internal Connections
• External Connections
• Hard Drives
• Removable Media Drives
• Selecting Storage
• Basic Storage Devices Bonus Round

Section D: Advanced Storage Devices

• RAID
• RAID Implementation
• RAID Levels
• RAID 0
• RAID 1
• RAID 5
• RAID 10
• Hot-Swappable Drives
• Advanced Storage Devices Bonus Round

Section E: Optical Media

• Compact Disc
• Burn a CD
• Digital Video Disc
• Blu-Ray
• Optical Media Bonus Round

Section F: External Connectors

• USB Versions
• USB Connector Types
• FireWire
• SATA
• Display Connectors
• Networking Connectors
• External Connectors Bonus Round

Section G: Power Supplies

• Power Supply Overview
• Modular Power Supplies
• Power Connections and Types
• Connector Names
• Dual Voltage
• Selecting a Power Supply
• Power Supplies Bonus Round

Session 3

Section A: Building the Machine

• What is a Dream Machine?
• Graphics / CAD / CAM Workstation
• Audio / Video Workstation
• Virtualization Workstation
• Thin Client
• Standard Thick Client
• Home Server PC
• Home Theater PC
• Gaming PC
• Building the Machine Bonus Round

Section B: Display Devices

• Display Types
• Refresh Rates
• Defining Resolution
• Resolutions
• Brightness and Lumens
• Native Resolution
• Analog vs. Digital
• Multiple Display
• Privacy / Anti-Glare Filters
• Display Devices Bonus Round

Section C: Connectors

• Display Connectors
• Display Cables
• Device Connectors
• Device Pin Arrangements
• Device Cable Types
• Connectors Bonus Round

Section D: Peripherals

• Output Devices
• Multimedia Devices
• User Input Devices
• KVM
• Media Input Devices
• Peripherals Bonus Round

Section E: Networking Hardware

• Hub
• Switch
• Router
• Access Point
• Specialty Devices
• Networking Tools
• Networking Hardware Bonus Round

Section F: Network Cabling

• Cable Types
• Network Media
• Ethernet Cabling
• Cable Speeds
• Cable Lengths
• Fiber Optics
• Wireless Medium
• Cable Interference
• Lightning
• Interception
• Network Cabling Bonus Round

Section G: Wireless Communications

• Typical Small Wireless LAN
• Enterprise Wireless LAN
• Wireless LAN Security
• Wireless / Cellular Cards
• Wireless Communications Bonus Round

Session 4

Section A: Network Design

• Topologies
• Implementing Topologies
• Bus
• Star
• Hybrid
• Mesh
• Network Design Models
• Layered Network
• Network Scopes
• Small Network
• Network Design Bonus Round

Section B: TCP/IP Introduction

• IPv4
• IPv4 Addressing
• Address Classes
• Reserved Addresses
• Subnetting
• IPv6
• IPv6 Addressing
• TCP/IP Introduction

Section C: IP Network Services

• Name Resolution
• Client-Side DNS
• Gateways
• Dynamic Host Configuration Protocol
• DHCP Operations

Section D: TCP/IP Protocols

• TCP vs. UDP
• Traditional Internet Protocols
• Remote Management Protocols
• Service Protocols
• Infrastructure Protocols
• TCP/IP Protocols Bonus Round

Section E: Internet Connectivity

• Internet Connection Types
• Designing the Internet Connection
• Wireless Backhaul
• Redundant Internet Provisioning
• Internet-Based WANs
• Internet Connectivity Bonus Round

Section F: Laptop Hardware

• Laptop Expansion Slots
• Laptop Memory
• Laptop Hardware
• Laptop Hardware Layout
• Internal Components
• Laptop Hardware Bonus Round

Section G: Laptop Displays

• Display Types
• Display Characteristics
• Physical Screen Elements
• Screen Replacement
• Laptop Displays Bonus Round

Session 5

Section A: Laptop Operations

• Laptop Cleaning
• Laptop Care
• Docking Stations and Port Replicators
• Laptop Locks
• Function Keys
• Laptop Operations Bonus Round

Section B: Understanding Printers

• Impact Printers
• Thermal Printers
• Inkjet Printers
• Inkjet Calibration
• Laser Printers
• Laser Printing Process
• Selecting a Printer
• Understanding Printers Bonus Round

Section C: Printer Installation

• Printer Connections
• Print Hardware/Print Server
• Printer Drivers
• Printer Sharing
• Printer Installation Bonus Round

Section D: Printer Maintenance

• Printer Maintenance Tasks

Section E: Safety Procedures

• Electrostatic Discharge
• Discarding Equipment
• Personal Safety
• Electrical Safety
• Safety Procedures Bonus Round

Section F: Environmental Controls

• MSDS
• Climate Control
• Dust and Debris
• Power Management
• Component Handling
• Compliance with Regulations
• Environmental Controls Bonus Round

Section G: Communicate Professionally

• General Communication Guides
• Avoid Distractions
• Difficult Situations and Customers
• RELATE
• Setting Expectations
• Communicate Professionally Bonus Round

Session 6

Section A: Communicate Clearly

• Things to Avoid
• Methods for Clarity
• Top Ten Presentation Tips
• Have a Great Opening
• Use a Powerful Closing
• Learn How to Persuade
• Speak as Yourself
• Smile
• Use Position Programming
• Listen to the Audience
• Avoid Rhetorical Questions
• Know Your Audience
• Creation Process

Section B: Communicate Accurately

• Confidential Materials
• First Response
• Chain of Custody
• Documentation

Section C: Mobile Device Hardware

• Mobile Devices
• Tablets vs. Laptops
• Mobile Device Hardware Bonus

Section D: Mobile Device Operating Systems

• Mobile Operating Systems
• Application Sources
• Screen Orientation
• Screen Calibration
• GPS
• Mobile Device OS Bonus Round

Section E: Mobile Connectivity

• Connectivity Options
• E-Mail Configuration
• Updating an Application
• Mobile Connectivity Bonus Round

Section F: Mobile Device Security

• Access Security
• Antivirus
• Remote Support
• Patching

Section G: Content Synchronization

• Data for Synchronization
• Synchronization Connections
• Content Synchronization Bonus Round

Session 7

Section A: Microsoft Operating Systems

• DOS - The Precursor
• Windows 3.1 - The GUI
• Windows 95
• Windows NT
• Windows Evolution
• Windows 7 Aero Interface
• Windows XP
• Microsoft Operating Systems Bonus Round

Section B: Windows 7 Features

• 32-Bit vs. 64-Bit
• Graphical Features
• Security Features
• Management Features
• File Structure and Paths
• Windows 7 Features Bonus Round

Section C: Installation Planning

• Upgrades vs. Clean Installs
• Windows 7 Requirements
• Boot Methods
• Installation Types
• Partitioning Disks
• File Systems
• Planning Tasks
• Installation Planning Bonus Round

Section D: Performing Installations

• Install Windows 7 in a Virtual Machine
• Create Partitions
• Continue with Installation

Section E: Windows Administration Tools

• Tool Explanations
• Touring Computer Management
• Accessing Task Scheduler
• Configuring Data Sources
• Windows Administration Bonus Round

Section F: Control Panel

• Internet Options
• Display
• User Accounts
• Folder Options
• System
• Security Center and Power Options
• Control Panel Bonus Round

Section G: Control Panel Differences

• Unique to Windows XP
• Unique to Windows Vista
• Unique to Windows 7
• Control Panel Differences Bonus Round

Session 8

Section A: Windows Disk Management

• Drive Status
• Create an Array
• Windows Disk Management Bonus Round

Section B: Windows Configuration Management

• Msconfig/General
• Boot
• Services
• Startup
• Tools

Section C: Process Management

• Task Manager
• Applications
• Processes
• Services
• Performance
• Networking
• Users
• Process Management Bonus Round

Section D: Run Line Utilities

• Available Utilities
• Regedit
• MMC
• Notepad
• Explorer

Section E: Network Configuration

• Network Types
• Shares
• Establishing Network Connections
• Firewall and Proxy Settings
• Remote Desktop
• Network Card Properties
• Configuring Alt IP Address
• Network Configuration Bonus Round

Section F: System Migrations

• System Migration Tools
• WET Wizard

Section G: Windows Command Prompt

• Networking Commands
• OS Commands
• Getting Help
• Navigating Folder Trees
• Windows Command Prompt Bonus Round

Session 9

Section A: Preventative Maintenance

• Best Practices
• Tools
• Backup and Restore
• CHKDSK
• DEFRAG
• Preventative Maintenance Bonus Round

Section B: Client Virtualization

• Virtualization
• Virtual Desktops
• Resource Requirements
• Emulator Requirements
• Security Requirements
• Network Requirements
• Hypervisors
• Client Virtualization Bonus Round

Section C: Security Concepts

• CIA
• AAA
• Authorization
• Least Privilege
• Attack Surface
• Defense-in-Depth

Section D: Security Threats

• Threats and Risks
• Social Engineering
• Shoulder Surfing
• Phishing
• Malware
• Denial of Service

Section E: Security Solutions

• Physical Security
• Biometrics
• Digital Security
• User Education
• Security Tools
• Malware Removal
• Event Viewer
• Security Solutions Bonus Round

Section F: Security Settings

• Users and Groups
• NTFS vs. Share Permissions
• Moving vs. Copying Folders and Files
• Shared Files and Folders
• User Authentication
• System Files and Folders
• Security Settings Bonus Round

Section G: Workstation and Data Security

• Best Practices
• Disabling Autorun
• Setting Password Policies
• Data Destruction
• Workstation / Data Security Bonus Round

Session 10

Section A: Network Security

• Securing a SOHO Wireless Network
• Understanding SSID Broadcasting
• Understanding MAC Filtering
• Dangers of Trusting the Antennas
• Wireless Encryption Options
• Securing a SOHO Wired Network
• Network Security Bonus Round

Section B: Troubleshooting Theory

• Troubleshooting
• CompTIA Troubleshooting Process
• Identify the Problem
• Establish a Theory
• Test the Theory
• Establish a Plan
• Verify Full System Functionality
• Document
• Troubleshooting Theory Bonus Round

Section C: Troubleshooting System Problems

• System Problems
• Common System Symptoms
• System Repair Tools

Section D: Troubleshooting Storage...

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