Conducting Effective Appraisals

In addition to your class tuition and study materials, you will receive the following:


Case Study

• Imagine this: It's the end of the year and your team have achieved the benchmark performance - however you have had feedback that their approach to working with others could be improved. Conveying key messages whilst retaining a healthy working relationship is key to successful appraisals and progressing your team year on year.

Exercises

• Course exercises

Other Extras

• Pre-course exercise
  
• Post-course support
  
• Certificate of attendance

Level: Introductory


Synopsis:
Whether enjoying buoyant markets or during more challenging times, financial institutions need their managers to inspire enhanced levels of competence and confidence, boosting productivity, client relationships and retention. So what are the tools and techniques that experienced business leaders use to focus and inspire their employees?


At the end of the course participants will be able to: Establish skills gaps within the team and plan to develop individuals accordingly . Follow a framework for motivating and encouraging individuals to achieve objectives throughout the year . Have difficult conversations at appraisal to generate positive outcomes . Use tools and techniques to enhance their interview skills when conducting appraisals . Understand the value of their organisation's appraisal process .


Prerequisites:
None


Suitable For:
Seniors, team leaders and anyone involved in appraising others' performance. Ideal for both those who have never appraised anyone before or as a refresher for experienced leaders


Beyond the appraisal interview

• Get to grips with your performance management process and its value within the company
• Understand your role and responsibility for managing your team's performance
• Encourage your direct reports to take ownership of their appraisal and subsequent performance

Conducting the interview

• Develop trust through building rapport
• Understand motivational theory to get the most from the interview
• Enhance your questioning and listening ability
• Follow a framework for giving appropriate and objective feedback
• Learn techniques for having difficult conversations
• Develop tools for managing performance issues

Developing your team

• Establish relevant development needs in line with budget
• Follow a framework to plan and track development throughout the year