Conflict Management Award level 2

Year 1

You will study: how communication can be used to solve problems and reduce the likelihood of conflict; the factors that influence human responses in conflict situations; how to assess and reduce risks in conflict situations; how to communicate effectively and de-escalate conflict in emotive situations; and good practice to follow after conflict situations.

The qualification provides learners with the knowledge and understanding in conflict management. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations, and who would like to gain more confidence in being able to deal with conflict situations should they arise.

Study will be via taught classes.