Conflict Management
Course
Inhouse
Description
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Type
Course
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Methodology
Inhouse
Conflicts can be resolved without angry upsets and hurt feelings. In fact, managed conflict is a healthy way to bring important issues to light and strengthen your relationships with co-workers, bosses, suppliers. Even your friends and significant others.
About this course
No previous knowledge is required.
Reviews
Course programme
Conflicts can be resolved without angry upsets and hurt feelings. In fact, managed conflict is a healthy way to bring important issues to light and strengthen your relationships with co-workers, bosses, suppliers... Even your friends and significant others.
Prerequisites
- No previous knowledge is required.
Objectives
- Delegates will be able to :
- Upon completion of the course delegates will be able to identify what conflict management is and how to deal with it in the workplace by using strategies that work.
- Private course at your company office throughout the UK, at our training room or at an independent location, convenient to you
- Bespoke course (a course written to your specific needs) at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- Comprehensive colour course manual and exercises
- Lunch (When at our training venue)
- Refreshments (When at our training venue)
- Relaxed refreshment area at our training room
Introduction
- What is conflict?
- The six-step approach to win-win conflict resolution
- Practising everyday conflict resolution skills
- Dealing with the 4 most common sources of conflict that lead to disagreements
- Choosing a management style that fits the situation
- Safe ways to blow off steam without venting it on people
- How to understand what's really bugging you
- Seven steps you can take to experience your feelings without acting them out
- Expressing yourself without accusation, sarcasm or hostility
- How to validate someone's anger without fanning the flames
- One sure-fire way to let the situation cool down before trying to resolve it
- Effective strategies for defusing an escalating argument
- Quickly de-escalating an emotional confrontation with a boss or co-worker
- Overcoming the feeling that negative feedback is a personal attack
- Turning negative self-talk into positive affirmations
- Avoiding the eight most common pitfalls to giving negative feedback
- Recognising that difference between valid feedback and a personal put-down
- Relaxation skills you can master to control stress and relieve tension
- How to handle rejection and still feel good about yourself
- Setting your limits - how to say "No" without generating anger or guilt
Conflict Management