Conflict Management

Course

Inhouse

Price on request

Description

  • Type

    Course

  • Methodology

    Inhouse

Conflicts can be resolved without angry upsets and hurt feelings. In fact, managed conflict is a healthy way to bring important issues to light and strengthen your relationships with co-workers, bosses, suppliers. Even your friends and significant others.

About this course

No previous knowledge is required.

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Course programme

Course Overview

Conflicts can be resolved without angry upsets and hurt feelings. In fact, managed conflict is a healthy way to bring important issues to light and strengthen your relationships with co-workers, bosses, suppliers... Even your friends and significant others.
Prerequisites
  • No previous knowledge is required.


Objectives


    Delegates will be able to :
  • Upon completion of the course delegates will be able to identify what conflict management is and how to deal with it in the workplace by using strategies that work.
Training Options
  • Private course at your company office throughout the UK, at our training room or at an independent location, convenient to you
  • Bespoke course (a course written to your specific needs) at your company office throughout the UK, at our training venue or at an independent location, convenient to you
Whats Included
  • Comprehensive colour course manual and exercises
  • Lunch (When at our training venue)
  • Refreshments (When at our training venue)
  • Relaxed refreshment area at our training room
Course Content
Introduction
  • What is conflict?
Conflict management strategies that work
  • The six-step approach to win-win conflict resolution
  • Practising everyday conflict resolution skills
  • Dealing with the 4 most common sources of conflict that lead to disagreements
  • Choosing a management style that fits the situation
How to deal with your own anger and emotions
  • Safe ways to blow off steam without venting it on people
  • How to understand what's really bugging you
  • Seven steps you can take to experience your feelings without acting them out
  • Expressing yourself without accusation, sarcasm or hostility
Responding to anger in others
  • How to validate someone's anger without fanning the flames
  • One sure-fire way to let the situation cool down before trying to resolve it
  • Effective strategies for defusing an escalating argument
  • Quickly de-escalating an emotional confrontation with a boss or co-worker
Conflict communication skills
  • Overcoming the feeling that negative feedback is a personal attack
  • Turning negative self-talk into positive affirmations
  • Avoiding the eight most common pitfalls to giving negative feedback
  • Recognising that difference between valid feedback and a personal put-down
Taking care of yourself
  • Relaxation skills you can master to control stress and relieve tension
  • How to handle rejection and still feel good about yourself
  • Setting your limits - how to say "No" without generating anger or guilt

Conflict Management

Price on request