Conflict Management

Kent Police

Short course

In Ashford

Price on request

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Description

  • Type

    Short course

  • Location

    Ashford

  • Duration

    1 Day

Explore the individual perception of conflict versus violence. State the Health and Safety Executive's definition of workplace violence. Complete personal safety risk assessments. Recognise the relevant law and legislation relating to the use of force. Justify an appropriate reasonable response to potentially violent situations. Explore the psychology of communication. State the components of communication. Recognise the warning and danger signals of an imminent attack. Suitable for: Anyone whose employment requires them to deal directly with members of the public and/or lone working.

Facilities

Location

Start date

Ashford (Kent)
See map
Tufton Street, TN23 1BT

Start date

On request

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Course programme

Aim

This course will enable staff to heighten their awareness of the potential risk of aggression and workplace violence. It provides the knowledge, skills and understanding of the Kent Police approved Conflict Management Programme.

Course content

  • Conflict versus violence
  • HSE definitions
  • Risk assessment
  • Components of crime
  • Conflict Resolution Model
  • Behaviour profiles
  • Impact factors
  • Reasonable response options
  • Law and legislation
  • Common law
  • Criminal Law Act (Section 3, 1967)
  • Components of communication
  • Warning and danger signs
  • Reactionary zones
  • Proxemics
  • LEAPS effective communication
  • The Control Trilogy
  • The Five Step Appeal

This course has been designed and validated by the Kent Police in accordance with the Association of Police Officers' approved guidelines. The course is suitable for all Chief Staff as the generic content can be adapted to relate to relevant role requirements.

See related categories

Conflict Management

Price on request

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