Conflict management- LIVE VIRTUAL
Short course
Online
Learn to resolve differences in a collaborative manner
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Type
Short course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Conflicts are inevitable when people with different personalities and goals are put together to work in the same environment. Quite often, the clash that results leads to extreme anger and animosity, and this can have a very disruptive effect on the entire team. As a leader, you are often called upon to defuse the situation and resolve differences in a collaborative manner, before the situation spirals out of control.
Facilities
Location
Start date
Start date
About this course
1. one-day interactive workshop led by experts in the field
2. Interactive session (questionnaires, open discussions and sharing) between trainer and learners
Think, pair and share for and between group facilitation
3. Mini lectures by trainer and role plays by learners to highlight the learning lessons
4. Demonstration by the trainer to break down conflicts and barriers at the workplace
5. Case studies highlighted and lessons learnt
6. Group activities and brainstorming sessions
7. Group project work including debrief sessions after each activity undertaken
8. Insights and reflections on what has been shared and learnt during the training workshop
9. Completion certificate will be provided
10. Downloadable e-book
Any working Professional
There are no specific prerequisites required to learn Conflict Management.
An Expert from Knowledgehut will take it forward.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Conflict
- Conflict Management
- Management
- Cultural Awareness
- Environmental Engineering
- Environmental Awareness
- Environment
- Resolution
- Awareness
- Cultural
- Consequences
Course programme
Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
How to apply the principles leading to conflict resolution and establish a harmonious working environment
The 5-step strategy in implementing the blueprint for Conflict Resolution
The areas that will be examined include:
a. Self-Awareness and Self-Management
Be aware of the working environment around us
b. Emotions
How to Manage Our Emotions Better
c. Conflicting Styles
Why are there conflicting styles and how to manage them and collaborate
d. Conflicting Roles
The similar roles in the organization that cause conflicts
e. Conflicting Resources
Allocation of resources that trigger conflicts and how to manage them
How to build and sustain relationships with your supervisors, colleagues and peers
3 areas to examine:
a. Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
b.The Mastery of Building Rapport at the Workplace
c.Build Trust and Confidence amongst supervisors, colleagues and peers"
Conflict management- LIVE VIRTUAL