Conflict Management Level 2

Award Level: Level 2

Awarding Body: Ed Excel Btec

The workshop is based on the learning conducted during the SIA Door Supervision Licensing unit 2, and provides staff with the knowledge, understanding and skills required to be prepared to deal with any conflict situations that may arise.

Learning Outcomes
By the end of the workshop delegates will be better able to:

• Discuss communication skills and conflict management
• State the importance of customer care
• State the need to calm difficult situations and avoid violence
• State what risks can occur during violence at work
• Identify the most common conflict flashpoints

All delegates will be presented with a certificate of competence and relevant handouts.

This workshop comprises three levels:

Level One is aimed at personnel who only require an overview of the topic and key issues

Level Two provides the delegate with additional communication methods whilst still developing skills gained at Level One

Level Three is aimed at personnel who, by virtue of their role within the organisation, require a more in depth study of the issues surrounding conflict management and associated issues and who may wish to accredit their learning to SIA Licensed qualifications at a later date.

Participants must complete Level Three to achieve the Edexcel (BTEC) Level 2 Award.

Course Duration

• The Level One workshop is delivered over a half day session
• The Level Two workshop is conducted over a full day
• The Level Three workshop is conducted over two full days

Number of Participants
The course is limited to a maximum of 12 delegates in any single session.