Conflict Management Training

Stand & Deliver
4.7
9 reviews
  • The trainer has excellent delivery skills.
    ← | →
  • Yes, we all had a really good day and I’ve received some very complimentary feedback about the course from those that attended. I’ll be sure to promote it to other departments in Lancashire and other forces that we liaise with.
    ← | →
  • A fantastic course. I was a little apprehensive beforehand but felt straight at ease with the trainer. Great trainer and facilitator.
    ← | →

Course

In Manchester and Kendal

£ 199 + VAT

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Description

  • Type

    Workshop

  • Level

    Intermediate

  • Location

    At 3 venues

  • Class hours

    6h

  • Duration

    1 Day

  • Start date

    May
    other dates

Learn how to deal with diffcult people

Want help dealing with difficult people? We all have to deal with difficult people from time to time, at work or in a more familiar environment. In order to ease the stress which this can cause, why not take a course on diffusing this type of anger? This workshop from Stand&Deliver is designed to provide participants with a deep knowledge of the nature of anger and aggression and how to deal with it in a constructive way.

This course is suitable for those who come into contact with difficult people in the course of their work, and would like to gain an insight into where these behaviours come from and how to deal more confidently and positively with such situations. The goal is to increase the ability to develop rapport quickly with people and improve self-confidence and personal awareness. To achieve this objective, participants will learn a range of anger diffusion techniques and tips for improving communication, among others. Emphasis will be placed on verbal as well as non-verbal communication such as boy language and eye contact.

The workshop lasts 6 hours and participation is a key element in order to improve the communication skills. It can be delivered as a public workshop or in-house. Course published in emagister.co.uk, the leading training community.

Important information

Documents

  • Managing Conflict v1.doc

Facilities

Location

Start date

Kendal (Cumbria)
See map
Milnthorpe Road, LA9 5HP

Start date

JuneEnrolment now open
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Kendal (Cumbria)
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2nd Floor, 28 Finkle Street, LA9 4AB

Start date

SeptemberEnrolment now open
Manchester (Greater Manchester)
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61-67 King Street, M2 4PD

Start date

MayEnrolment now open
JulyEnrolment now open
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About this course


Delegates will learn how to deal more confidently with situations of conflict. They will gain insight into where behaviour comes from, learn skills and conflict resolution techniques enabling them to manage conflict constructively and professionally.


This course is intended for anyone who comes into contact with conflict or people behaving aggressively in the workplace.

No pre-course work required.

Our courses are run by trainers who are specialists in their subject area. Courses can be run in-house bespoke to your business needs.


On receiving your request we will send you all course details and information on how to book a places/s

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Reviews

4.7
excellent
  • The trainer has excellent delivery skills.
    ← | →
  • Yes, we all had a really good day and I’ve received some very complimentary feedback about the course from those that attended. I’ll be sure to promote it to other departments in Lancashire and other forces that we liaise with.
    ← | →
  • A fantastic course. I was a little apprehensive beforehand but felt straight at ease with the trainer. Great trainer and facilitator.
    ← | →
100%
4.7
excellent

Course rating

Recommended

Centre rating

Wigan Council

5.0
25/09/2015
What I would highlight: The trainer has excellent delivery skills.
What could be improved: Nothing.
Would you recommend this course?: Yes

Lancashire Constabulary

4.5
10/09/2015
What I would highlight: Yes, we all had a really good day and I’ve received some very complimentary feedback about the course from those that attended. I’ll be sure to promote it to other departments in Lancashire and other forces that we liaise with.
What could be improved: Nothing.
Would you recommend this course?: Yes

Lancashire Fire and Rescue Services

5.0
03/09/2015
What I would highlight: A fantastic course. I was a little apprehensive beforehand but felt straight at ease with the trainer. Great trainer and facilitator.
What could be improved: Nothing.
Would you recommend this course?: Yes

Cumbria Action for Sustainability

5.0
19/08/2015
What I would highlight: Excellent facilitation and much appreciated.
What could be improved: Nothing.
Would you recommend this course?: Yes

Intersperience

4.5
18/07/2015
What I would highlight: All areas were excellent. The practical applications of how to run and develop a mentoring course especially.
What could be improved: Nothing.
Would you recommend this course?: Yes

NHS Cumbria CCG

4.5
13/05/2015
What I would highlight: Fantastic day. Thoroughly enjoyed it. Very informative and certainly opened my eyes to my management styles.
What could be improved: Nothing.
Would you recommend this course?: Yes

Cary Frost

4.5
09/10/2013
What I would highlight: I found the trainer to be very engaging
What could be improved: N/A
Would you recommend this course?: Yes

Pat Jones

5.0
04/03/2013
What I would highlight: Enjoyed this course immensely, the techniques for keeping calm and having respect were helpful.
What could be improved: N/A
Would you recommend this course?: Yes

H. Fletcher

4.5
04/03/2013
What I would highlight: Excellent course, found the part about how to react to aggression very useful.
What could be improved: N/A
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 16 years

Subjects

  • Conflict
  • Conflict Management
  • Management
  • Body Language
  • IT
  • Communication Skills
  • Difficult People
  • Communication Training
  • Confidence Training
  • IT Management
  • Skills and Training
  • Motivating Others
  • Feedback
  • Nature of Anger
  • Sources of Aggression
  • Assertive Communication
  • Key Communication Skills
  • Constructive Criticism
  • Enhancing Personal Power
  • Positive Interpersonal Skills
  • Positive Thinking Techniques
  • Nature of Violence
  • Constructive behaviours
  • Self-steem

Teachers and trainers (1)

Sarah Goodfellow

Sarah Goodfellow

Senior TRaining Consultant

Course programme

Curriculum

  • The nature of anger and aggression and violence, and how they escalate
  • Diffusing anger and aggression constructively
  • Differences between assertive communication and other, less constructive behaviours
  • Key communication skills for taking control of difficult situations and people: dealing with and giving constructive criticism; demonstrating assertive body language, voice tone and words
  • Practising the skills


At the end of this training programme, participants will be able to:

  • Understand where anger and aggression come from, how they escalate and how they can diffuse angry or aggressive situations
  • Enhance their personal power when dealing with angry people
  • Take control of difficult situations to achieve 'win-win' solutions with others
  • Develop rapport quickly with others to reflect a caring, personal and professional image
  • Identify and practise a range of positive interpersonal skills to deal with stressful, work-based situations and communicate with greater impact
  • Handle situations successfully by dealing with and giving feedback in a constructive, motivational way

  • Improve their own confidence and self-esteem using positive thinking techniques.

See related categories

Conflict Management Training

£ 199 + VAT

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