Conflict Management Training

Objectives:

Session 1
Establish where staff 'may feel' vulnerable in their working environment
Health & Safety Executives definition of ‘work related violence’
Session 2
Identify if a person is likely to become agitated or violent by ‘reading’ body language
Understand the importance of effective communication skills and body language to diffuse confrontation
Appreciate the importance of distance when dealing with potentially violent situations
Session 3
Understand what is meant by ‘fight or flight’
Understand various methods of communication and safe strategies to diffuse confrontational behaviour
Session 4
Have an understanding of how we can protect ourselves within the Law
Understand why we have to fully justify our actions if 'any level' of force is used upon another
Session 5 (Basic breakaway skills)
Demonstrate ‘correct stance’
Demonstrate how to breakaway from wrist locks
Demonstrate how to breakaway from various hair or clothing grabs
Demonstrate how to breakaway from strangle holds
Demonstrate basic blocking techniques
Session 6 (Skills practice)
Application and demonstration of knowledge gained in a ‘safe learning environment’
Session 7
Appreciate the need for incident reports to reduce risks
Complete concise and effective incident reports in line with legal requirements
Session 8
(Action Planning & Evaluation)