Conflict Resolution

Reed Learning

Short course

In London

£ 499 VAT inc.

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Description

  • Type

    Short course

  • Location

    London

  • Duration

    1 Day

More positive ways to promote change and collaboration Ability to indentify and deal with casual behaviours which trigger and escalate conflict The confidence to confront people in a way that minimises defensiveness and hostility, every time Skills to control your own anxiety, anger and fear in a conflict situation to build trust and respect. Suitable for: Managers, supervisors, team leaders, or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes.

Facilities

Location

Start date

London
See map
9 Kingsway, WC2B 6XF

Start date

On request

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Course programme



Who is it for
Managers, supervisors, team leaders, or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes.


What is it about


  • More positive ways to promote change and collaboration

  • Ability to indentify and deal with casual behaviours which trigger and escalate conflict

  • The confidence to confront people in a way that minimises defensiveness and hostility, every time

  • Skills to control your own anxiety, anger and fear in a conflict situation to build trust and respect

  • Knowledge of mediation techniques for a conflict situation


What will i get out of it
Conflict is not a bad thing. However the way individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations.

Course overview


  • Learn the seven home truths of conflict

  • Know the two primary reasons why conflict occurs

  • Spot the red flags which indicate conflict is brewing

  • Uncover the seven types of conflict and learn different strategies for dealing with them

  • Dissolve and resolve

  • Work through the seven steps to co-operative resolution

  • Learn the essential rules for open communication


  • Discover proven ways to prevent conflict from escalating


  • Seperate the person from the problem - what this means and how to do it


  • Mediate effectively in a conflict situation

  • Behaviours and barriers

  • Break the automatic link between emotions and actions


  • Use the power of influence to overcome obstacles


  • Build trust and respect

See related categories

Conflict Resolution

£ 499 VAT inc.

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