Conflict Resolution courses County Antrim

...Situations in the workplace • Identify the possible causes of conflict • Recognise assertive and non assertive behaviour • To identify verbal and non-verbal... Learn about: Decision Making, Skills and Training, Difficult People...

...with others and situations where conflict or aggression may arise COURSE CONTENT Introduction to conflict management Common causes and signs of conflict... Learn about: Conflict risk, Preventing conflict, Conflict Resolution...

...bsp; Removing the ‘bars’ to our effectiveness · The 6 step process · Controlling emotions – separating emotions from facts · The power of visualisation... Learn about: Behavioural intervention techniques, Conflict Resolution, Negotiation Skills...

...delegates to achieve their aims and objectives, while building rapport based on mutual trust and respect. Delegates will learn skills, techniques and strategies... Learn about: Negotiation Skills, Decision Making, Persuasion Skills...

...· Emails · Utilising time management tools Productive meetings · Time saving and value-added aspects of meetings Delegation How to delegate effectively... Learn about: Decision Making, Stress and Anxiety, Stress Management...

...in the environment · Relaxing Techniques · Breathing and visualisation · Mental and Physical Health Issues Sources of Support · Internal Support · External... Learn about: Stress and Anxiety, Stress-related risks, Risk Assessment...