Conflict resolution - dealing with difficult people - e-book
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
You will need to complete each section in the order shown, starting with this eBook. Each section will unlock once you have completed the previous. Remember to review the resources below (if any) as they often form part of the course and may be covered within the knowledge test.
PLEASE NOTE: To ensure you have the full functionality from the course, we ask you to ensure that your web browser is up to date and we recommend using Google Chrome to ensure you can access all of the features.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Conflict
- Management
- Conflict Resolution
- Difficult People
- Techniques
- Development
- Analysis
- Strategies
- Quantitative
- DEALING
Course programme
Learning Outcomes
- Recognise how their own attitudes and actions impact others.
- Use new and effective techniques for dealing with difficult people.
- Use techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.
Conflict resolution - dealing with difficult people - e-book