Continuous improvement

Use this training resource to enable participants to learn to use process mapping as a tool for continuous improvement.
Organisations that practise continuous improvement on a daily basis have a range of tools and techniques to help them stay on track. One of the most powerful is a tool called process mapping. This enables an organisation to identify where there is room for improvement in business processes, and to make those improvements.

You begin this training activity by telling a story to set the scene. You then give the participants a case study that explains the principles of process mapping. The participants then use process mapping to improve a real-life process.


Who is it for: This training resource is intended for use by trainers to outline the principles of process mapping. The participants then use the technique to improve a real-life process.

• Themes:
• Leadership ,
• Managing change ,
• Process improvement ,

Resource Type: Activity

Min Group Size: 4

Max Group Size: 20

Typical Duration: 01:20:00

No of Pages: 13





Purpose: This training resource is intended for use by trainers as a natural progression from 'Are you really leading?', and 'Innovation'. It also links with 'Creativity and problem solving'. It is useful in training programmes on leadership, managing change and process improvement.