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...An important feature of winning teams is their ability to notice details and to do things correctly and well. We may all think we're good at...
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...improvement on a daily basis have a range of tools and techniques to help them stay on track. One of the most powerful is a tool called process mapping...
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...situations and the positive outcome this can achieve. Themes: Basic customer care , Call-handling techniques , Complaint handling , Customer...
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...do so by means of a learning needs analysis questionnaire. They may be trainers or line managers who are responsible for identifying the needs of their own departments...
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...face will make a huge difference to their performance. They then do some vocal exercises to raise their awareness of their voices. To finish this section...
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...apply for most types of report. This training activity is intended for use by trainers on written skills courses and general events aimed at improving...
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Fenman Ltd was founded in 1988 as a publisher of training resources training DVDs, training videos, training manuals and training games for use by learning and development professionals.Fenman has grown over the years and is now the dominant publisher of training materials in the UK. Our training resources focus on management soft skills for example, absenteeism management, change management, communication skills, conflict management, customer service sales training, presentation skills, teambuilding as well as call centre and telephone skills. We also have an extensive range of training materials for the trainer covering training ice breakers, coaching and mentoring training resources and emotional intelligence training resources.