Control Room Practices

Control Room Practices

The second unit of our two part programme for CCTV (PSS) operators who
require formaltraining and assessment to apply for a SIA licence. Delegates
need to complete Units 1 and 2 including the associated assessments in order to acquire an appropriate BTEC Level 2 Award and the opportunity to apply for a licence. Units 1 and 2 may be taken consecutively or separately.

Course Content:

• Acquiring and developing your observational skills
• Defining surveillance and individual roles
• Pattern recognition criteria and situational awareness
• Recording and reviewing evidential picture criteria
• Camera patrol and searching techniques
• Emotions and stress behaviour in the control room and on the streets
• Understanding incident behaviour dynamics
• Building crime profiles
• Human rights and civil liberties. Codes of practice and procedures
• Local knowledge and public perceptions
• Good control room practices
• Practical control room procedures
• Radio procedures and communication skills
• Standards
• First Aid
• Health and safety.