Core Customer Service and Communication Skills Training
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I used Dancing Lion Consultancy to provide training to my team. Motivation in our company was quite low at that moment due to a transfer. after those this course our team was different. They all performed really well and even were excited at work. This workshop looked at motivational techniques.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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Course
Inhouse
Learn how to improve communication with dancing lion training
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Type
Course
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Methodology
Inhouse
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Duration
2 Days
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Start date
Different dates available
In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone. Companies must now provide real value for money and satisfy their customer’s expectations. In this core skills development programme, participants will learn how to recognize and meet customers requirements.
This training programme is typically delivered in English.
Translators can be provided at an additional cost.
In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.
Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.
Facilities
Location
Start date
Start date
About this course
This course is an excellent tool for building customer service and telephone communication skills. The range of topics, tailored skills, practice exercises, style of training and individualized coaching will ensure all participants benefit.
All customer facing staff, contact centre agents, advisors, and anyone representing your brand.
Reviews
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I used Dancing Lion Consultancy to provide training to my team. Motivation in our company was quite low at that moment due to a transfer. after those this course our team was different. They all performed really well and even were excited at work. This workshop looked at motivational techniques.
← | →
-
The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | →
-
Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | →
Course rating
Recommended
Centre rating
Contact Centre Management
Outsource Manager
Quality Manager
Training & Quality Manager
Customer Care Manager
Subjects
- Public Speaking
- Customer Care
- Conflict Resolution
- Problem Solving
- Motivation
- Community Education
- Customer Service
- Communication Skills
- Organizational Skills
- Business Plan
- Time management
- Communication Training
- Customer relationship
Course programme
To assist participants to develop their telephone communication and customer service skills so they can provide a friendly, effective service to customers, contributing to achieve business objectives.
By the end of the course participants will be have gained the following skills:
- ❖understanding and assessing the impact you make over the telephone
- ❖the dynamics of effective communication
- ❖becoming aware of vocal tones and communication habits that can create misunderstanding and negative reactions
- ❖questioning and listening skills
- ❖directing the conversation to a successful outcome
- ❖creating rapport with clients who have different communication styles
- ❖dealing with difficult or abusive clients
- ❖overcoming barriers at work
- ❖opening and closing the call professionally.
Core Customer Service and Communication Skills Training