Flexible training tailored for your business needs

Core Customer Service and Communication Skills Training

4.5
5 opinions
  • I used Dancing Lion Consultancy to provide training to my team. Motivation in our company was quite low at that moment due to a transfer. after those this course our team was different. They all performed really well and even were excited at work. This workshop looked at motivational techniques.
    |
  • The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
    |
  • Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
    |

Inhouse

£ 337 + VAT
  • Typology

    Course

  • Methodology

    Inhouse

  • Duration

    2 Days

  • Start

    Different dates available

Description

In today’s competitive and price conscious market we all appreciate it is not enough to just to provide a basic service to the customer over the telephone. Companies must now provide real value for money and satisfy their customer’s expectations. In this core skills development programme, participants will learn how to recognize and meet customers requirements.

This training programme is typically delivered in English.
Translators can be provided at an additional cost.

In order to ensure that there is a good balance of theory, discussion and practical work this course requires a minimum of 6 and a maximum of 12 delegates.

Smaller and larger groups may be accommodated, subject to further discussion. Please contact dancinglion for more information.

Facilities

Location

Starts

Inhouse

Starts

Different dates availableNow taking bookings

To take into account

This course is an excellent tool for building customer service and telephone communication skills. The range of topics, tailored skills, practice exercises, style of training and individualized coaching will ensure all participants benefit.

All customer facing staff, contact centre agents, advisors, and anyone representing your brand.

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Opinions

4.5
excellent
  • I used Dancing Lion Consultancy to provide training to my team. Motivation in our company was quite low at that moment due to a transfer. after those this course our team was different. They all performed really well and even were excited at work. This workshop looked at motivational techniques.
    |
  • The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
    |
  • Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
    |
100%
4.5
fantastic

Course rating

Recommended

Centre rating

Contact Centre Management

5.0
10/09/2016
What I would highlight: I used Dancing Lion Consultancy to provide training to my team. Motivation in our company was quite low at that moment due to a transfer. after those this course our team was different. They all performed really well and even were excited at work. This workshop looked at motivational techniques.
What could be improved: I saw the positive effects in my team, nothing negative.
Would you recommend this course?: Yes

Outsource Manager

4.0
10/08/2016
What I would highlight: The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
What could be improved: Everything OK.
Would you recommend this course?: Yes

Quality Manager

4.5
18/07/2016
What I would highlight: Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
What could be improved: Nothing.
Would you recommend this course?: Yes

Training & Quality Manager

4.0
10/05/2016
What I would highlight: Dancing lion have worked with us for a number of years across many parts of our business. They have delivered some excellent training modules developed specifically for us, on a range of subjects including a programme we called 'Face2Face' - Customer Service Skills for our 200 strong technician workforce here in GB. Further sessions with our Senior Technicians, National Call Centre staff, Procurement teams & logistics personnel based at our Operations Centre in Milton Keynes has led to some successful development for both individuals & team based skills in all these areas. Many thanks dancing lion training team! I look forward to working with you again in the new year.
What could be improved: No negative aspects.
Would you recommend this course?: Yes

Customer Care Manager

5.0
10/03/2016
What I would highlight: An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
What could be improved: Nothing bad.
Would you recommend this course?: Yes
Reviews gathered by Emagister & iAgora

What you'll learn on the course

  • Public Speaking
  • Customer Care
  • Conflict Resolution
  • Problem Solving
  • Motivation
  • Community Education
  • Customer Service
  • Communication Skills
  • Organizational Skills
  • Business Plan
  • Time management
  • Communication Training
  • Customer relationship
  • Communication Training
  • Problem Solving
  • Problem Solving
  • Communication Training

Course programme

Programme objectives

To assist participants to develop their telephone communication and customer service skills so they can provide a friendly, effective service to customers, contributing to achieve business objectives.

By the end of the course participants will be have gained the following skills:

  1. ❖understanding and assessing the impact you make over the telephone
  2. ❖the dynamics of effective communication
  3. ❖becoming aware of vocal tones and communication habits that can create misunderstanding and negative reactions
  4. ❖questioning and listening skills
  5. ❖directing the conversation to a successful outcome
  6. ❖creating rapport with clients who have different communication styles
  7. ❖dealing with difficult or abusive clients
  8. ❖overcoming barriers at work
  9. ❖opening and closing the call professionally.
£ 337 + VAT