Counselling

Unit 1 – An Introduction to Counselling

This module covers the following topics:

• Counselling is a Profession
• The Primary Goals of Counselling
• What’s the Difference between Counselling and Guidance?
• Counselling Concepts
• The Qualities, Capabilities and Characteristics of the Counsellor
• The Counselling Process – How Does it Work?
• Common Counselling Myths and Untruths
• When Should an Individual Seek Counselling?

Unit 2 – The Counselling Process

This module covers the following topics:

• The Five Stages of the Counselling Process
• Frequently Asked Questions (FAQs)
• The Counselling Process

Unit 3 – Coaching & Mentoring

This module covers the following key topics:

• Coaching and Mentoring
• Matching Mentors
• Defining Coaching
• Coaching Skills

Unit 4 – Counselling Based Communication Skills

This module covers the following key topics:

• Communication Barriers
• Active Listening Skills
• Questioning Skills

Unit 5 – Understanding Body Language

This module covers the following topics:

• Understanding Body Language
• Understanding Facial Expressions
• Creating Relationships

Unit 6 – Developing Listening Skills

This module covers the following topics:

• The Basics of Active Listening
• Understanding the Communication Process

Unit 7 – Developing Facilitation Skills

This module covers the following topics:

• Facility Physical Security Goals
• Protect People and Property
• Facilities Security Responsibilities
• Security Planning Considerations
• Security Planning Approach
• Crime Prevention Through Environmental Design (CPTED)
• Territorial Reinforcement
• Natural Access Control
• Vulnerability Assessment

Unit 8 – Interpersonal Skills

This module covers the following topics:

• What are Communication Skills?
• Getting Better with Communication
• Probing Techniques

Unit 9 – Emotional Intelligence

This module covers the following key topics:

• History of Emotional Intelligence
• Defining Emotional Intelligence
• EI (Emotional Intelligence) Blueprint
• Optimism
• ABC’s of Optimism
• Pessimism vs. Optimism
• VET Process

Unit 10 – Negotiation Skills

This module covers the following key topics:

• Practicing Negotiation
• Phases of Negotiation
• Negotiation Made Easier
• High Impact Moments

Unit 11 – Organisational Skills

This module covers the following topics:

• Importance of Business Environment
• Types of Business Environment
• Social Responsibility of a Business
• Business Ethics

Unit 12 – Anger Management

This module covers the following topics:

• What is Anger?
• About Anger
• The Five Dimensions of Anger
• The Costs of Anger
• What Are Your Anger Pay-Offs?

Unit 13 – Stress Management

This module covers the following Key topics:

• Understanding Stress
• Strategies to Manage stress
• Time Management