CQI Quality Customers, Clients and Markets (C1)

CQI Quality Customers, Clients and Markets (C1)
Centres:
City Technology Campus :

Length:
10 Weeks

Attendance:
3 hours per week

Start date:
September

Times:
Evening

Qualification:
Chartered Quality Insitute (CQI) Level 3 Certificate in Quality - Module C1

Course Content:
The course covers the following areas. Quality concepts; Quality policy and quality objectives; Customer satisfaction; performance measures; management supervision and culture; Communication and feedback; Total quality management and quality gurus.

Other Information:
The course is intended to give a broad overview of a customer focussed approach to quality. Assessment is by written assignment.

Progression:
By completing 2 further modules (C2 and C3) you can achieve the CQI Certificate in Quality at level 3. An alternative progression route would be to study other management courses.

What's the next step?

If you are sure this is the right course for you, you can either:

• Complete an application form and return it to the Admissions Offices at either Handsworth Campus or Fordrough Campus
• Come along to one of our main enrolment sessions