Crm - an introduction to customer relationship management - e-book
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
Facilities
Location
Start date
Start date
Reviews
Subjects
- Management
- Relationship Building
- Benefits
- CRM
- Database
- Customer Service
- Customer Relationship Management
- Customer relationship
- Analytical
- Analyse
- Professional
- Developmental
Course programme
Learning Outcomes
- Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
- Analyse the different components of a CRM plan
- Develop a checklist for readiness and success in CRM
- Describe how CRM creates value for organisations and customers
- Consider developmental roles that have the greatest impact on CRM
Crm - an introduction to customer relationship management - e-book