Customer Care

National Training & Consultancy UK (NTCUK)

Short course

Inhouse

Price on request

Description

To understand the benefits of good customer care and to develop key skills when in contact with customers. Suitable for: Tailored to all levels

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KEY AREAS:

Manage your own state and the state of the customer
Build customer loyalty and trust; meet customer expectations
Build rapport with anyone quickly
Deal professionally and confidently with customer face-to-face or on the phone
Project the right image, saying things professionally, and using positive language
Turn around customers’ dissatisfaction and complaints to a positive outcome
Saying ‘No’ constructively

BY THE END OF THE COURSE delegates will be able to implement new skills in to their role, and enhance the quality of service to your customers.

Additional information

Students per class: 5

Customer Care

Price on request

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