Customer Service

Gary Bedingfield Training

Training

Inhouse

£ 650 VAT exempt

The best Customer Management courses

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Description

  • Type

    Training

  • Level

    Intermediate

  • Methodology

    Inhouse

  • Class hours

    7h

  • Duration

    1 Day

Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face.

Important information

Documents

  • Information Sheet

About this course

At the end of the course you will be able to:

Use various techniques to meet a customer’s needs and expectations
Ensure a customer friendly approach
Deal with difficult situations
Consistently achieve customer satisfaction

The course is intended for staff members who work directly with customers, whether that be face-to-face or on the phone.

There are no requirements to attend this course.

Gary Bedingfield Training is an award-winning training provider that is passionate about helping people reach their full potential.

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Subjects

  • Customer Care
  • Customer Service
  • Customer Retention
  • Customer Service Skills
  • Customer Relationship Management
  • Customer satisfaction
  • Customer relationship
  • Staff Motivation
  • Professional development
  • Career Development

Teachers and trainers (1)

Gary Bedingfield

Gary Bedingfield

Trainer

Based in Glasgow, Gary Bedingfield 20 years experience in the training industry in both Scotland and England. He is a fully-qualified further education trainer and assessor with a a passion to help people reach their full potential. He works with public and private sector clients ranging from young people to mature adults.

Course programme

Introduction
This course is designed for those who are new to customer service or those who are looking to refresh and develop their existing skills.

Aim
The aim of this course is to help you to confidently deal with all customer service situations.

Objectives
At the end of the course you will be able to:

Use various techniques to meet a customer’s needs and expectations
Ensure a customer friendly approach
Deal with difficult situations
Consistently achieve customer satisfaction

Content
1. A Customer's Expectations
2. The Importance of Uniformity and Consistency
3. Face-to-Face Communication Skills
4. Dealing with Difficult and Challenging Situations
5. Providing Excellent Customer Service by Phone, Text and Email

See related categories

Customer Service

£ 650 VAT exempt

The best Customer Management courses

See all

See all