Customer Service Level 3

Candidates will evaluate the service they currently provide to customers on a daily basis as well as investigate areas for improvement.

Assessment:

All candidates are assessed on the job using a range of methods including; observation, discussion, questioning and witness testimony. This will confirm the candidate´s competence to perform a range of tasks as dictated in the NVQ standards. Candidates plan a programme of further development and assessment with their Assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.

Candidates also receive one to one feedback, support and learning following every assessment visit. This feedback is also provided to the employer to use as part of the internal development process.

Through gaining this qualification your employees will be able to :

• Use well developed behavioural skills
• Develop relationships with customers
• Work well with others
• Resolve customer service problems, both proactively and reactively
• Work with change by supporting customer service improvements
• Develop their personal performance
• Promote additional products and services
• Process customer information

EMPLOYER BENEFITS:

• SKILLED/QUALIFIED WORK FORCE
• MOTIVATED WORKFORCE
• IMPROVED STAFF RETENTION
• IMPROVED CUSTOMER SERVICE

LEARNER BENEFITS:

• RECOGNISED QUALIFICATION
• IMPROVED CONFIDENCE
• PROMOTION OPPORTUNITIES
• IMPROVED CUSTOMER SERVICE SKILLS