Customer Experience Management Blueprint

Why Customer Experience Blueprint Is Key To your Business Success? 4 lectures 39:09 Why companies are struggling with customer experience and how to solve it? Session 1 is designed to give you two very important things: First, the understanding of why Customer Experience Blueprint is crucial for your business success. Understanding this first point will give you new perspective that will separate you from the other people in your company.Secondly, we will show you what Customer Experience Blueprint is and how to use it to get tangible results. Don’t worry if it feels a bit awkward in the beginning, we all have been there. Once you have used it couple of times and received some really impressive results, you start to see why it is so important. We have used this tool so many times that we can do it on the fly in customer meetings. Can you imagine the power of totally understanding what the customer needs from you in a sales situation for example? The use of this tool is not limited into customer strategy planning only, it is also a sales tool. This lecture 1 gives you insight on: Why customer experience blueprint is crucial for your business and what are the main problems companies are struggling with regarding customer experience. The lecture also discusses average company lifespan and delivery gap between the perceived and imagined customer experiences delivered by companies. Another important thing discussed in this lesson is how companies need to change their current mindsets to customer-age mindset to get significantly higher business results than currently.This lecture combines scientific research information with practical life in a meaningful way. You can use this information to persuade other people in your company to acknowledge the importance of customer experiences for business. Agenda for lecture 1:* Introduction * What companies are struggling with * Delivery gap in customer experience * Average company lifespan * Changing the mindset to customer-centricPlease notice that all the mentioned materials are available in the Simpliv course under the "Downloadable materials". Due to server crash, the materials are not anymore downloadable from the addvalueto.me website mentioned in the videos, please use Simpliv to access the same materials. Sorry, for the inconvenience. What business benefits can you receive through improving customer experiences? Lecture 2 focuses on: What are the benefits customer experience management can bring for you through implementing the Customer Experience Blueprint. We will discuss these benefits both based on scientific findings and practical case studies.After this lecture you will be able to discuss with others how focusing on customer experience will bring tangible business results for your business in the form of reduced costs, increased revenues, improved customer service and performing better than your competition. Lecture 2 Agenda: * What are the business benefits of focusing on customer experiences * Customer Experience leaders outperform the market * Customer Experience leaders get higher revenue growth rates * Case study on AOLPlease notice that all the mentioned materials are available in the Simpliv course under the "Downloadable materials". Due to server crash, the materials are not anymore downloadable from the addvalueto.me website mentioned in the videos, please use Simpliv to access the same materials. Sorry, for the inconvenience. What is Customer Experience Blueprint? Lecture 3 focuses on: This lecture gives you the basic knowledge on Customer Experience Blueprint. It prepares you for using the tool we will present to you in the next lectures. You can take this information and apply it to your own business immediately finishing watching these lectures.The concept of Customer Experience Blueprint will be gone through from very practical perspective through case studies both from private and public sectors. We will also discuss who are your customers and why. That is very important information for your business, so that the efforts of business operations are directed to right address. Agenda for lecture 3:* What is Customer Experience Blueprint? * A health care case example * Private sector case examples on financial and telecommunications * Definition of Customer Experience Blueprint * Aligning business operations to blueprint * Is everyone your customer? * Who are your customers?Please notice that all the mentioned materials are available in the Simpliv course under the "Downloadable materials". Due to server crash, the materials are not anymore downloadable from the addvalueto.me website mentioned in the videos, please use Simpliv to access the same materials. Sorry, for the inconvenience. Facts and case studies on effects of customer experiences Lecture 4 gives you insight on:Lecture 4 is the final part of the introduction to Customer Experience Blueprint. The next section will focus on the practical implementation of the tool, but before we get there, this lecture gives you more tools on having discussions with others and understanding deeper why Customer Experience Blueprint really can help your business.You will be presented very useful statistics and facts about customers and also two case studies from private sectors including Amazon and Office Depot, which are leading companies in customer experience. You can use this information in internal selling of customer centricity to other people in your organisation. Agenda for lecture 4:* Statistics about customers * Business case examples of Amazon and Office Depot * Preparing for Section 2.Please notice that all the mentioned materials are available in the Simpliv course under the "Downloadable materials". Due to server crash, the materials are not anymore downloadable from the addvalueto.me website mentioned in the videos, please use Simpliv to access the same materials. Sorry, for the inconvenience. Why Customer Experience Blueprint Is Key To your Business Success?. 4 lectures 39:09 Why companies are struggling with customer experience and how to solve it? Session 1 is designed to give you two very important things: First, the understanding of why Customer Experience Blueprint is crucial for your business success. Understanding this first point will give you new perspective that will separate you from the other people in your company.Secondly, we will show you what Customer Experience Blueprint is and how to use it to get tangible results. Don’t worry if it feels a bit awkward in the beginning, we all have been there. Once you have used it couple of times and received some really impressive results, you start to see why it is so important. We have used this tool so many times that we can do it on the fly in customer meetings. Can you imagine the power of totally understanding what the customer needs from you in a sales situation for example? The use of this tool is not limited into customer strategy planning only, it is also a sales tool. This lecture 1 gives you insight on: Why customer experience blueprint is crucial for your business and what are the main problems companies are struggling with regarding customer experience. The lecture also discusses average company lifespan and delivery gap between the perceived and imagined customer experiences delivered by companies. Another important thing discussed in this lesson is how companies need to change their current mindsets to customer-age mindset to get significantly higher business results than currently.This lecture combines scientific research information with practical life in a meaningful way. You can use this information to persuade other people in your company to acknowledge the importance of customer experiences for business. Agenda for lecture 1:* Introduction * What companies are struggling with * Delivery gap in customer experience * Average company lifespan * Changing the mindset to customer-centricPlease notice that all the mentioned materials are available in the Simpliv course under the "Downloadable materials". Due to server crash, the materials are not anymore downloadable from the addvalueto.me website mentioned in the videos, please use Simpliv to access the same materials. Sorry, for the inconvenience. What business benefits can you receive through improving customer experiences? Lecture 2 focuses on: What are the benefits customer experience management can bring for you through implementing the Customer Experience Blueprint. We will discuss these benefits both based on scientific findings and practical case studies.After this lecture you will be able to discuss with others how focusing on customer experience will bring tangible business results for your business in the form of reduced costs, increased revenues, improved customer service and performing better than your competition. Lecture 2 Agenda: * What are the business benefits of focusing on customer experiences * Customer Experience leaders outperform the market * Customer Experience leaders get higher revenue growth rates * Case study on AOLPlease notice that all the mentioned materials are available in the Simpliv course under the "Downloadable materials". Due to server crash, the materials are not anymore downloadable from the addvalueto.me website mentioned in the videos, please use Simpliv to access the same materials. Sorry, for the inconvenience. What is Customer Experience Blueprint? Lecture 3 focuses on: This lecture gives you the basic knowledge on Customer Experience Blueprint. It prepares you for using the tool we will present to you in the next lectures. You can take this information and apply it to your own business immediately finishing watching these lectures.The concept of Customer Experience Blueprint will be gone through from very practical perspective through case studies both from private and public sectors. We will also discuss who are your customers and why. That is very important information for your business, so that the efforts of business operations are directed to right address. Agenda for lecture 3:* What is Customer Experience Blueprint? * A health care case example * Private sector case examples on financial and telecommunications * Definition of Customer Experience Blueprint * Aligning business operations to blueprint * Is everyone your customer? * Who are your customers?Please notice that all the mentioned materials are available in the Simpliv course under the "Downloadable materials". Due to server crash, the materials are not anymore downloadable from the addvalueto.me website mentioned in the videos, please use Simpliv to access the same materials. Sorry, for the inconvenience. Facts and case studies on effects of customer experiences Lecture 4 gives you insight on:Lecture 4 is the final part of the introduction to Customer Experience Blueprint. The next section will focus on the practical implementation of the tool, but before we get there, this lecture gives you more tools on having discussions with others and understanding deeper why Customer Experience Blueprint really can help your business.You will be presented very useful statistics and facts about customers and also two case studies from private sectors including Amazon and Office Depot, which are leading companies in customer experience. You can use this information in internal selling of customer centricity to other people in your organisation. Agenda for lecture 4:* Statistics about customers * Business case examples of Amazon and Office Depot * Preparing for Section 2.Please notice that all the mentioned materials are available in the Simpliv course under the "Downloadable materials". Due to server crash, the materials are not anymore downloadable from the addvalueto.me website mentioned in the videos, please use Simpliv to access the same materials. Sorry, for the inconvenience. Why companies are struggling with customer experience and how to solve it? Session 1 is designed to give you two very important things: First, the understanding of why Customer Experience Blueprint is crucial for your business success. Understanding this first point will give you new perspective that will separate you from the other people in your company.Secondly, we will show you what Customer Experience Blueprint is and how to use it to get tangible results. Don’t worry if it feels a bit awkward in the beginning, we all have been there. Once you have used it couple of times and received some really impressive results, you start to see why it is so important. We have used this tool so many times that we can do it on the fly in customer meetings. Can you imagine the power of totally understanding what the customer needs from you in a sales situation for example? The use of this tool is not limited into customer strategy planning only, it is also a sales tool. This lecture 1 gives you insight on: Why customer experience blueprint is crucial for your business and what are the main problems companies are struggling with regarding customer experience. The lecture also discusses average company lifespan and delivery gap between the perceived and imagined customer experiences delivered by companies. Another important thing discussed in this lesson is how companies need to change their current mindsets to customer-age mindset to get significantly higher business results than currently.This lecture combines scientific research information with practical life in a meaningful way. You can use this information to persuade other people in your company to acknowledge the importance of customer experiences for business. Agenda for lecture 1:* Introduction * What companies are struggling with * Delivery gap in customer experience * Average company lifespan * Changing the mindset to customer-centricPlease notice that all the mentioned materials are available in the Simpliv course under the "Downloadable materials". Due to server crash, the materials are not anymore downloadable from the addvalueto.me website mentioned in the videos, please use Simpliv to access the same materials. Sorry, for the inconvenience. Why companies are struggling with customer experience and how to solve it? Session 1 is designed to give you two very important things: First, the understanding of why Customer Experience Blueprint is crucial for your business success. Understanding this first point will give you new perspective that will separate you from the other people in your company.Secondly, we will show you what Customer Experience Blueprint is and how to use it to get tangible results. Don’t worry if it feels a bit awkward in the beginning, we all have been there. Once you have used it couple of times and received some really impressive results, you start to see why it is so important. We have used this tool so many times that we can do it on the fly in customer meetings. Can you imagine the power of totally understanding what the customer needs from you in a sales situation for example? The use of this tool is not limited into customer strategy planning only, it is also a sales tool. This lecture 1 gives you insight on: Why customer experience blueprint is crucial for your business and what are the main problems companies are struggling with regarding customer experience. The lecture also discusses average company lifespan and delivery gap between the perceived and imagined customer experiences delivered by companies. Another important thing discussed in this lesson is how companies need to change their current mindsets to customer-age mindset to get significantly higher business results than currently.This lecture combines scientific research information with practical life in a meaningful way. You can use this information to persuade other people in your company to acknowledge the importance of customer experiences for business. Agenda for lecture 1:* Introduction * What companies are struggling with * Delivery gap in customer experience * Average company lifespan * Changing the mindset to customer-centricPlease notice that all the mentioned materials are available in the Simpliv course under the "Downloadable materials". Due to server crash, the materials are not anymore downloadable from the addvalueto.me website mentioned in the videos, please use Simpliv to access the same materials. Sorry, for the inconvenience. Why companies are struggling with customer experience and how to solve it? Session 1 is designed to give you two very important things: First, the understanding of why Customer Experience Blueprint is crucial for your business success. Understanding this first point will give you new perspective that will separate you from the other people in your company.Secondly, we will show you what Customer Experience Blueprint is and how to use it to get tangible results. Don’t worry if it feels a bit awkward in the beginning, we all have been there sults. Don’t worry if it feels a bit awkward in the...