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Customer Management Courses Glasgow City
- NVQ
- Cumbernauld
...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems...
- Course
- Glasgow
- Different dates available
... learn this highly useful practical skill, the home study customer service course is the ideal distance learning training course for you. Objectives The objectives of the course are to:Understand excellent service and why it is importantDefine service excellenceIdentify what customers wantDevise a... Learn about: Quality Training, Skills and Training, Customer Service...
- Course
- Glasgow
- Different dates available
... with a nationally recognised qualification, the NCFE-approved Certificate in Customer Service Knowledge at Level... Learn about: Confidence Training, Customer Service...
Similar training online and classroom-based
- Short course
- Online
- Intermediate
- Different dates available
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Sales Training, Communication Training...
- Course
- Online
- Different dates available
... customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field... Learn about: Service Operations, Service outsourcing sales, Service Management...
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