Customer relations & dealing course
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able adapt to the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life.Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively.
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Stress Management
- Communication Training
Course programme
Course Curriculum
Module One-: Getting Started
Module One – Getting Started
01:00:00
Module Two-: The Right Attitude Starts with You
Module Two – The Right Attitude Starts with You
02:00:00
Module Three-: Stress Management (Internal Stressors)
Module Three – Stress Management (Internal Stressors)
02:00:00
Module Four-: Stress Management (External Stressors)
Module Four – Stress Management (External Stressors)
02:00:00
Module Five-: Transactional Analysis
Module Five – Transactional Analysis
02:00:00
Module Six-: Why are Some Customers Difficult
Module Six – Why are Some Customers Difficult
02:00:00
Module Seven: Dealing with the Customer Over the Phone
Module Seven – Dealing with the Customer Over the Phone
02:00:00
Module Eight: Dealing with the Customer In Person
Module Eight – Dealing with the Customer In Person
02:00:00
Module Nine: Sensitivity in Dealing with Customers
Module Nine – Sensitivity in Dealing with Customers
02:00:00
Module Ten: Scenarios of Dealing with a Difficult Customer
Module Ten – Scenarios of Dealing with a Difficult Customer
02:00:00
Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
02:00:00
Module Twelve: Wrapping Up
Module Twelve – Wrapping Up
01:00:00
Mock Exam
Final Exam
Customer relations & dealing course