Customer Satisfaction as a Selling Tool - Virtual Training
Short course
Online
Description
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Type
Short course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients.
Facilities
Location
Start date
Start date
About this course
Understanding the need to be pro-active in customer care
A personally developed script to approach customers regarding service levels
Well rehearsed answers to complaints and compliments
How to turn complaints and compliments into more business
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Customer satisfaction
- Customer Care
- Objectives
- Customer
- Objection
- Developing
- Practice
- Complaints
- Excellent
- Summary
Course programme
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:30 What is Customer Care and Setting out Our Objectives (Looking at customer care through the eyes of the customer)
10:30 - 11:15 What do we Need to Know Before Making Contact and Developing Questions
11:15 - 11:30 Coffee Break
11:30 - 12:15 Objection Handling
12:15 - 13:00 Role Plays
13:00 - 14:00 Lunch Break
14:00 - 15:00 Customer Care Role Plays in Groups
15:00 - 15:30 Developing Best Practice
15:30 - 16:30 Dealing with Complaints and Achieving Excellent Customer Care
16:30 - 16:45 Summary & Action Plans Agreed
Customer Satisfaction as a Selling Tool - Virtual Training