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Distance and online learning Customer Retention courses
- Course
- Online
- Intermediate
- Different dates available
- 200h
... in customer service. This customer service course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints... Learn about: Customer Care, Customer Retention Strategy, Customer care operatives...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Support service
- Virtual classes
- Delivery of study materials
- Online campus
... their communication style, boost efficiency, and deliver service that aligns with UK customer standards... Learn about: Customer Retention, Customer Service...
- Course
- Online
- Beginner
- Different dates available
... the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy... Learn about: Customer Relationship Management, Customer Service, MS Excel...
- Course
- Online
- Beginner
- Different dates available
- 14h
... stand out from the crowd. With this Customer Service Advanced Diploma Level 3 course, you will learn about the keys to provide unparalleled customer service by looking into different types of customers and how to serve them. This course will help you recognize how your attitude affects your services... Learn about: Customer relationship, Customer Retention, Customer Manager...
- Course
- Online
- Beginner
- Different dates available
- 125h
... customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer... Learn about: Customer Manager, Service Management, Service outsourcing sales...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
... with customers, supporting colleagues, and representing an organisation with reliability and credibility. By completing this CPD-accredited customer service course, learners develop valuable soft skills that employers across retail, hospitality, call centres, administration, and service-based sectors actively... Learn about: Great Customer Service, Customer Care, Customer Service...
- Course
- Online
- Intermediate
- 60h - 3 Months
- Personal tutor
- Online campus
...organisation contributes to the products, services or general impression that customers, clients and visitors take away with them. This course identifies... Learn about: Customer Relationship Management, Customer Service, Customer Retention...
- NVQ
- Online
- Different dates available
- 1 Year
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
... to create and develop effective service processes for maximizing customer satisfaction and establish excellent customer relationships... Learn about: Customer Retention, Customer relationship, Customer Relationship Management...
- Course
- Online
- Intermediate
- Different dates available
- 260h
... course teaches essential elements of customer service and explains how these can be implemented for the success of a business. The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner. Key topics include... Learn about: Services marketing, Service Operations, Service reports and dashboards...
- Course
- Online
- Intermediate
- 4h - 1 Quarter
- Online campus
... satisfaction. The course covers key topics such as stakeholder communication, customer journey mapping, success metrics, account management, and performance tracking using customer success tools and data insights. This training is ideal for individuals looking to enter customer success roles or professionals... Learn about: Customer relationship, Customer Service, Communication Training...
- NVQ
- Online
- Different dates available
- 100h - 12 Months
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Retention Strategy, Customer Retention, Customer Service...
- Short course
- Online
- Intermediate
- 2h - 1 Day
...When does the Code apply and to whom? Identifying those covered by the Code now and in the future – the COCON 1.1.2 list The trigger dates for different... Learn about: Compliance Management, Customer Care, Regulation Financial...
- Course
- Online
- Intermediate
- Different dates available
- 125h
... service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required... Learn about: Customer relationship, Relationship Marketing, Customer Service...
- Course
- Online
- Intermediate
- 10h - 1 Year
- Online campus
... way to improve customer-focused expertise and support long-term career development... Learn about: Customer relationship, Customer Service, Service Management...
- NVQ
- Online
- Different dates available
- 240h - 12 Months
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Customer Service Skills, Customer relationship, Customer Service...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Different dates available
- 8h
- Support service
- Virtual classes
- Delivery of study materials
- Personal tutor
- Online campus
... your customer and your business. With much participation involved throughout the day, you’ll find out how best to make the most out of data analytics and its importance throughout your value chain... Learn about: Customer satisfaction, Customer Focus, Customer Retention...
... your customer and your business. With much participation involved throughout the day, you’ll find out how best to make the most out of data analytics and its importance throughout your value chain... Learn about: Customer satisfaction, Customer Focus, Customer Retention...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
← | → see all
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
← | → see all
- Course
- Online
- Beginner
- Different dates available
- 125h
...course with Staff Training Solutions you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college... Learn about: Customer care operatives, Customer Retention, Managers at all levels...
- Course
- Online
- Intermediate
- 4h - 1 Year
- Online campus
...The Diploma in Customer Relationship Management (Level 4) provides learners with the knowledge, strategies, and tools needed to build strong, lasting customer relationships in any business environment. The course explores key CRM principles, customer experience strategy, service excellence... Learn about: Customer Relationship Management, Customer Retention, Customer Service...
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A certificate in customer service management is the best course! Again from the top world institution like Cambridge is a chance not to waste.My advice go for it to better your future
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- Course
- Online
- Intermediate
- Different dates available
- 2h
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
...’ queries gather, analyse, and interpret customer feedback improve yourself to provide excellence in the customer services develop an in-depth understanding of your customers enhance your customers’ satisfaction apply management principles in your performance to provide quality services... Learn about: Service Management, Quality Training, Customer Service...
...’ queries gather, analyse, and interpret customer feedback improve yourself to provide excellence in the customer services develop an in-depth understanding of your customers enhance your customers’ satisfaction apply management principles in your performance to provide quality services... Learn about: Service Management, Quality Training, Customer Service...
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A certificate in customer service management is the best course! Again from the top world institution like Cambridge is a chance not to waste.My advice go for it to better your future
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Course
- Online
- Intermediate
- Different dates available
- 6h - 1 Month
- Delivery of study materials
- Virtual classes
- Support service
- Online campus
...with customers that form customers’ perceptions of the company as a whole... Learn about: Customer Care, Customer Service Skills, Talent Management...
...with customers that form customers’ perceptions of the company as a whole... Learn about: Customer Care, Customer Service Skills, Talent Management...
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Training
- Online
- Intermediate
- Different dates available
- Online campus
- Delivery of study materials
- Virtual classes
- Support service
... customer needs and much more... Learn about: Customer Service Skills, Communication Training, Customer Retention...
- Course
- Online
- February
...Recognise who the customers are and what they are looking for. -Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage... Learn about: Customer relationship, Sales Training, Customer Retention Strategy...
- Training
- Online
- Beginner
- Different dates available
- Support service
- Delivery of study materials
...Complaint record template Post course exercise plus model answers document... Learn about: Complaint handling skills, Managing Complaints, Customer Retention...
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