Customer Service Basic Video Course

Highlights of the Customer Service Basic Video Course :

Understand why great customer service is key to business success
Know how to define and understand your target customer’s needs
Develop your communication, conflict-resolution and active listening skills
Improve your non-verbal communication and body language skills
Be able to deal with customer complaints professionally and confidently
Understand how to build brand loyalty and maintain strong working relationships
Learn how to think like a customer to meet their needs and requirements
Fast track your career with an accredited qualification in Customer Service

On successful completion, learners will have the fundamental skills, knowledge and credentials to kickstart a successful career in a customer-facing role, such as:

Customer Service Advisor
Customer Service Representative
Retail Sales Assistant
Telemarketer
Front End Receptionist
Hotel Manager

Accreditation
We offer fully-accredited online courses and comprehensive training on necessary skills and knowledge, so you can get ahead in your professional life.

Certification
Upon successful completion of your course, you’ll receive an instant e-certificate. You can receive printed certificates by post (with a shipping cost of £3.99) if you want which will be delivered right to your doorstep.
There’s no expiry date of any sort for our certificates, but we recommend that you renew them every 12 months for up-to-date information and credibility in this competitive job market.

Why Study This Course
This comprehensive training course is ideal for anyone working in a customer-facing role who wishes to fine-tune their skills and knowledge. To provide you with ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours, with the freedom to study at your own pace.