Customer Service Basic Video Course

Develop clear and confident customer communication skills
Improve active listening and rapport-building techniques
Strengthen problem-solving and complaint-handling abilities
Understand customer expectations and service standards
Enhance professionalism across all customer interactions
Build workplace confidence and service-focused attitudes

On successful completion, learners will have the fundamental skills, knowledge and credentials to kickstart a successful career in a customer-facing role, such as:

Customer Service Advisor
Customer Service Representative
Retail Sales Assistant
The Customer Service Basic Video Course is suitable for anyone who works with customers or plans to move into a customer-facing role. It supports learners at all stages, from complete beginners to individuals seeking to refresh and update their service skills. This course is ideal for those working in retail, hospitality, reception, administration, call centres, sales support, or online service environments. It is also suitable for jobseekers aiming to strengthen their employability and gain a recognised CPD credential.

The course fits well for individuals returning to work, young learners entering the job market, and professionals looking to improve communication and service confidence. Employers can also use it to train staff, support workplace development, and maintain consistent service standards across teams. With simple explanations and accessible video lessons, the course ensures learners can study comfortably regardless of experience or background.

There are no formal entry requirements for the Customer Service Basic Video Course. The programme is accessible to all learners aged 16 and above, making it suitable for those starting their professional journey or seeking to upgrade their workplace skills. A good standard of English, basic numeracy, and general IT skills are recommended to support smooth online study and communication exercises. As the course is delivered entirely online, learners will benefit from having a stable internet connection and the ability to access video materials on a computer, tablet, or smartphone.

Upon successful completion of the Customer Service Basic Video Course, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.

The Customer Service Basic Video Course offers flexible, self-paced learning designed to fit around any schedule, making it ideal for busy learners and working individuals. All modules are developed by experts to ensure the content is practical, relevant, and aligned with real workplace expectations. With clear video lessons and structured guidance, learners gain skills that directly improve confidence and performance in customer-facing roles. The course is career-focused, helping individuals strengthen their CV, stand out in applications, and demonstrate valuable service abilities. This combination of accessibility, expert content, and practical outcomes makes it a strong starting point for anyone seeking to develop essential customer service skills.

Yes. This course is designed with beginners in mind, offering simple explanations and easy-to-follow video lessons. You do not need previous customer service experience to study it. The course introduces essential communication skills, customer expectations, and basic service standards in a clear and accessible way. It is also suitable for learners who may feel nervous about customer-facing roles, as the training builds confidence step by step. Whether you are entering the job market or looking to refresh your knowledge, the course provides a supportive starting point for developing strong service skills.

Customer service skills are valued across almost every industry, making this course a strong addition to your CV. By completing the training, you demonstrate that you can communicate professionally, handle queries effectively, and support positive customer experiences. These skills are essential in roles such as retail assistant, receptionist, hospitality worker, call centre agent, administrative assistant, and sales support staff. Employers often look for candidates who show reliability, confidence, and strong people skills, and this course helps you stand out by showcasing your commitment to quality service and professional development.

The Customer Service Basic Video Course is delivered entirely online, allowing you to study from home or anywhere with an internet connection. Once enrolled, you will receive full access to all video modules and learning resources. You can study at your own pace, pause and replay lessons, and review materials as often as needed. Learners can use a computer, tablet, or smartphone, making the learning process flexible and convenient. This format is ideal for balancing study with work, family commitments, or other responsibilities.