Customer Service
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
On this customer service course you will gain basics knowledge of customer service. In the key topics of Customer service course you will explore include;developing Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.
Important information
Price for Emagister users: On course completion students can claim accredited certificate by paying £35 accreditation fee. Certificate postal charges will be £9.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Conflict
- Customer Care
- Problem Solving
- Customer Service
- Customs and Excise
- Customer Retention Strategy
- Communication Training
- Customer database
- Customer Manager
- Customer relationship
- Customer satisfaction
Teachers and trainers (1)
STS Tutor
Tutor
Course programme
Course syllabus:
Unit 1: What is Customer Service
Unit 2: Communication Skills
Unit 3: Dealing with Difficult Customers
Course Benefits
- Accredited Course
- Full Tutor Support
- Self Paced, No Fixed Schedules
- Available to Students anywhere in the World
- Interest Free Fee Instalments
On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.
Customer Service