Customer Service

Course

Online

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Special Emagister price

£ 10 £ 180 VAT inc.

Description

  • Type

    Course

  • Level

    Beginner

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

On this customer service course you will gain basics knowledge of customer service. In the key topics of Customer service course you will explore include;developing Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

Important information

Price for Emagister users: On course completion students can claim accredited certificate by paying £35 accreditation fee. Certificate postal charges will be £9.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • Conflict
  • Customer Care
  • Problem Solving
  • Customer Service
  • Customs and Excise
  • Customer Retention Strategy
  • Communication Training
  • Customer database
  • Customer Manager
  • Customer relationship
  • Customer satisfaction

Teachers and trainers (1)

STS  Tutor

STS Tutor

Tutor

Course programme

Course syllabus:

Unit 1: What is Customer Service

Unit 2: Communication Skills

Unit 3: Dealing with Difficult Customers

Course Benefits

  • Accredited Course
  • Full Tutor Support
  • Self Paced, No Fixed Schedules
  • Available to Students anywhere in the World
  • Interest Free Fee Instalments

On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

Customer Service

Special Emagister price

£ 10 £ 180 VAT inc.