Customer Management courses

...Las compañías están obligadas a optimizar su esfuerzo para captar, retener y fidelizar a sus clientes, además de lograr la eficiencia en costes y mejorar... Learn about: Segmentación del cliente, Gestión de clientes, Planificación estratégica... More

...Gain an edge over the competition by implementing excellent customer relationship management processes today. Introduction to the Customer Relationship... Learn about: Customer Relationship Management, Body Language, Customer relationship... More

...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Customer Service, Customer relationship, Customers care... More

...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Relationship Marketing, Customer relationship, Relationship Building... More

...Gain an edge over the competition by implementing excellent customer relationship management processes today. Course Access: Lifetime Exams Included... Learn about: Business management, Customer Relationship Management, Critical Thinking... More

...manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills to develop customer loyalty... Learn about: Confidence Training, Communication Skills, Assertiveness Training... More

...On this bundle you will: Learn the strategic importance of customer service for any business Study the key aspects of how to deliver great customer service... Learn about: Customer Service, Confidence Training, Sales Training... More

...and explain links between excellent customer service and real business benefits and outcomes Course content Identifying who your customers... Learn about: Customer Service, Interpersonal Communication, reliable| respectful... More

...needs for successful operation. HR functions are also performed by line managers who are directly responsible for the engagement, contribution... Learn about: Customer Service Skills, Anger Management, Customer Service... More

...skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance... Learn about: Stress Management, Communication Skills, Time management... More

...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Manager, Customer Service, Customer relationship... More

...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Office Administrators, Handling Customer Complains, Customer Service Leadership... More

...and endorsed by the ILM - Europe's foremost provider of leadership and management qualifications. The training can be delivered as a stand-alone course... Learn about: Customer Retention, Customer Relationship Management, Relationship Marketing... More

...but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time... Learn about: Online Course, Quality Training, Customer Care... More

...We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres... Learn about: Confidence Training, Assertiveness Training, Customer Service... More

...Our experienced and friendly tutors will help you every step of the way. You can work at your own time and pace. Completed coursework can be delivered by post or via email... Learn about: Putting Things Right, Serving Customers, Environment right... More

...to show confidence when delivering structured feedback. The one day course covers a wide range of highly relevant topics: How to set clear objectives Defining... Learn about: motivational techniques, Delivering training, Monitoring Performance... More

...making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex... Learn about: Communication Skills, Communication Training, Customer Manager... More

...knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles... Learn about: Telephone techniques, Handling Customer Complains, Telephone Etiquette... More