Customer Management courses

...for their Certificate in Basis Customer Service fromthe Institute of Customer Service Professionals.Who this course is for:Anyone interested in developing... Learn about: Service Management, Sales Training, Customer Service...

...Retail Customer Service could be defined as the various interconnected processes that help buyers procure the products they need from sellers... Learn about: Customer Relationship Management, Communication Training, Profitable customers...

...enhance your customers’ satisfaction apply management principles in your performance to provide quality services By the end of this course, you should be able... Learn about: Personal Development, Customer Service, Quality Training...

...Las compañías están obligadas a optimizar su esfuerzo para captar, retener y fidelizar a sus clientes, además de lograr la eficiencia en costes y mejorar... Learn about: Rentabilidad de las acciones, Customer Manager, Retención de clientes...

...skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service, Customer Service Skills...

...needed to become an expert customer service manager and will give you all the practical knowledge & credentials that you need to excel in your new... Learn about: QUALITY LICENCE SCHEME, Customer Service, Customer Care...

...Course will help to boost your resume and will help you stand out among your peers in the competitive job market. Our course will help you get employed... Learn about: Customer Expectations, Problem Solving, Communication Training...

...The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner... Learn about: Customer Retention, Customer Manager, Customer Service Skills...

...affects others behaviour. This course will demonstrate confidence and skill as a problem solver and apply techniques to deal with challenging customers... Learn about: Critical Elements, Customer Service, Communication Training...

...in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to... Learn about: Quality Assurance, Quality Systems, Market Research...

...for you!It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations... Learn about: Customer Service, Client Management, Customer relationship...

...capable leadership is one of few things every organisation has in common. In the absence of talented leadership, the workforce – and by extension the entire... Learn about: Training Methods, Leadership Skills, Leadership and Management...

...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Public Sector, Customer Service...

...The Level 4 modules and assignments of this course are equivalent to the first year of a University Degree and the Level 5 modules and assignments... Learn about: Online Sales, Sales and marketing, Sales Marketing...

...If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects customer... Learn about: Services marketing, Customer database, Customer relationship...

...negotiation and personal coaching. - Influencing and negotiating: five negotiation tactics - Five phases for all-purpose negotiations - The right attitude...

...This excellent course is suitable for anyone considering a management position in the retail sector. Module 01Introduction to Retail Management Handling... Learn about: Negotiate The Right Deal With Suppliers, The Sales Process and Checkout, Effective Inventory Management...

...your customer service skills following which you will develop deeper understanding of your customer's needs. The course aims to develop learner's knowledge... Learn about: Service Operations, Service outsourcing sales, Customer Retention...

...personal and professional development • Learn at a time that suits you without having to attend college • Ensure you understand the principles and practice... Learn about: Care Management, Care Education, Health Management...