Customer Management courses

...Las compañías están obligadas a optimizar su esfuerzo para captar, retener y fidelizar a sus clientes, además de lograr la eficiencia en costes y mejorar... Learn about: Customer Care, Planificación estratégica, Rentabilidad de las acciones... More

Lead effectively your customer service team!

...from a dedicated coach throughout the program. 6. Our Guarantee: not satisfied, we will refund your fees without question (see terms and conditions). Comprising... Learn about: Quality Training, Customer Relationship Management, Customer Needs... More

...broader organisational goals. This CRM training is suitable for: sales and marketing directors, managers, executives, practitioners and staff... Learn about: Strategic Management, Sales Training, Customer Manager... More

...Gain an edge over the competition by implementing excellent customer relationship management processes today. Course Access: Lifetime Exams Included... Learn about: Critical Thinking, Time management, Customer Services... More

...This course provides individuals with the appropriate words and actions that are required to ensure that your customers stay loyal to your organisation’s goods... Learn about: Customer Relationship Management, Customer relationship, IT Management... More

...Communication Telephone Techniques Managing Conflict in Customer Situations Dealing With Challenges Dealing with Difficult People The Recovery Process... Learn about: Conflict Management, Customer Service, Planning and Business... More

...Our experienced and friendly tutors will help you every step of the way. You can work at your own time and pace. Completed coursework can be delivered by post or via email... Learn about: Value for Money, Serving Customers, Customers first... More

...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Office Administrators, Social Intelligence, Team Training... More

Learn what your customer wants!

...Gain an edge over the competition by implementing excellent customer relationship management processes today. Introduction to the Customer Relationship... Learn about: Body Language, Customer relationship, Customer Relationship Management... More

...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Customer relationship, Customer Relationship Management, Relationship Marketing... More

...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Relationship Marketing, Relationship Building, Customer relationship... More

The best for your clients!

...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service... More

...to reception and to understand the importance of security and personal safety. Module 1: Customer Care Why your firm needs customer care Why you need... Learn about: Skills and Training, Customer Care... More

...but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time... Learn about: Customer Care, Customer Service, Online Course... More

...skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance... Learn about: Customer Service, Stress Management, Telephone Skills... More

...or who manages people who do. ILM Endorsed Training Course This exclusive training course has been developed by Activia and endorsed by the... Learn about: Customer Retention, Customer Service, Customer Relationship Management... More

...and explain links between excellent customer service and real business benefits and outcomes Course content Identifying who your customers... Learn about: Interpersonal Communication, reliable| respectful, Customer Service... More

...making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex... Learn about: Certificate in Customer Service (Level 3), Customer Service, Customer Manager... More

Forward your career up the ladder!

...skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service Skills, Customer Service... More

...customer service Importance of handling complaints with care Recognise & adapt to customer behaviour styles Manage customer satisfaction levels... Learn about: Manage customer, Behaviour styles, Satisfaction levels... More