Customer Management courses

...enhance your customers’ satisfaction apply management principles in your performance to provide quality services By the end of this course, you should be able... Learn about: Customer satisfaction, Great Customer Service, Personal Development...

...skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance... Learn about: Team Training, Stress Management, Time management...

...Las compañías están obligadas a optimizar su esfuerzo para captar, retener y fidelizar a sus clientes, además de lograr la eficiencia en costes y mejorar... Learn about: Customer Care, Retención de clientes, Customer Manager...

...needs for successful operation. HR functions are also performed by line managers who are directly responsible for the engagement, contribution... Learn about: Customer Care, Customer Retention, Talent Management...

...skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service, Customer Service Skills...

...solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize... Learn about: Strategic Planning, Customer Service Environment, Customer Service...

...suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. On successful completion of... Learn about: Skills and Training, Telephone Skills, Customer Care...

...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Care, Customer Retention, Customer Service Skills...

...How to set clear objectives Defining performance standards Assessing and monitoring performance Setting clear goals Delivering effective feedback The... Learn about: Monitoring Performance, Managing Individuals, motivational techniques...

...The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner... Learn about: Customer Retention Strategy, Customer Service, Customer Retention...

...you understand the processes of serving customers and handle complaints efficiently. Grasp the responsibilities and duties of sales associates include... Learn about: Customer Expectations, Communication Skills, Problem Solving...

...how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development... Learn about: Customer Service Skills, Time Management for Nurses, Team Training...

...the delivery of customer service, resolving customer problems, managing team performance etc. Customer service impacts on all occupational sectors... Learn about: Customer Service Skills, Hotel manager, Sales Manager...

Master Class Future Customer Experiencie in Sales and Marketing

...Una estrategia moderna, nacida por las nuevas necesidades tanto de público como de marcas y por la forma de hacer las cosas actualmente tanto a nivel empresarial... Learn about: Sales Training, Desing thinking, Sales and marketing...

...If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects customer... Learn about: Service outsourcing sales, Service Management, Customer Service Providers...

...in this course to help improve the role of your business’ customer services. On receiving your request an academic officer from the course will call you... Learn about: Key Steps, Types of Questions, Phone Etiquette...

...in a wide range of service occupations wishing to develop an understanding of the importance of service excellence, and determine how to... Learn about: Customer Service, Financial Training, Market Research...

...A plan to ensure they meet and exceed customer expectations" " Through the Customers' Eyes - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00... Learn about: Communication Training, Sales Training...

...value to a key account management approach Be equipped with knowledge and skills to apply a key account management implementation plan Course content... Learn about: Sales Strategy, IT Management, Social Media...

...your customer service skills following which you will develop deeper understanding of your customer's needs. The course aims to develop learner's knowledge... Learn about: Customer Care, Service Operations, Service reports and dashboards...