731

Customer Management courses

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  • Customer Management
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  • Hours 149
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WHERE TO STUDY
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METHODOLOGY
EMAGISTER CUM LAUDE
  • Short course
  • Manchester
    and another venue.

...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Retention Strategy, Customer Service Skills, Public Sector... More


Price on request
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...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Retention Strategy, Customer Service Skills, Public Sector... More

  • Short course
  • Inhouse
  • Different dates available
  • 6h - 1 Day

...They will learn the key knowledge, practise the skills and develop the attitudes needed to meet their customers’ needs and deal with challenging situations... Learn about: Influencing Skills, Customer Care, Effective Customer Care... More


£400
+ VAT
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...They will learn the key knowledge, practise the skills and develop the attitudes needed to meet their customers’ needs and deal with challenging situations... Learn about: Influencing Skills, Customer Care, Effective Customer Care... More

London Business Training & Consulting
Advanced Customer Relationship Management course in Hammersmith
4.5 1 opinion
London Business Training & Consulting
  • Short course
  • Hammersmith
  • September
  • 1 Week

...whether in a marketing department, the sales force or the service centre. It is also targeted to contemporary CRM professionals who sell products or services... Learn about: Customer Manager, Strategic Business Management, Strategic Management... More

PREMIUM COURSE

£2,625
+ VAT
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...whether in a marketing department, the sales force or the service centre. It is also targeted to contemporary CRM professionals who sell products or services... Learn about: Customer Manager, Strategic Business Management, Strategic Management... More

London Corporate Training
Customer Service Management course in London
4.6 excellent 21 opinions
London Corporate Training
  • Short course
  • London
  • Intermediate
  • February

...care and managing “difficult” customers, more effectively and confidently, are also part of the contents. If you want to be part of this training... Learn about: Communication Training, Face to Face, Customer Relationships... More

PREMIUM COURSE

£2,850
+ VAT
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...care and managing “difficult” customers, more effectively and confidently, are also part of the contents. If you want to be part of this training... Learn about: Communication Training, Face to Face, Customer Relationships... More

Universidad Pontificia Comillas
Customer Management course in Madrid
Universidad Pontificia Comillas
  • Course
  • Madrid (Spain)
  • 18h - 3 Days

...Las compañías están obligadas a optimizar su esfuerzo para captar, retener y fidelizar a sus clientes, además de lograr la eficiencia en costes y mejorar... Learn about: Customer Manager, Planificación estratégica, Retención de clientes... More


Price on request
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...Las compañías están obligadas a optimizar su esfuerzo para captar, retener y fidelizar a sus clientes, además de lograr la eficiencia en costes y mejorar... Learn about: Customer Manager, Planificación estratégica, Retención de clientes... More

  • Course
  • Online
  • Different dates available

...in your own time.Gain an edge over the competition by implementing excellent customer relationship management processes today. Course Content Module... Learn about: Human Resources, Business management, Personal Development Business Skills... More


Price on request
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...in your own time.Gain an edge over the competition by implementing excellent customer relationship management processes today. Course Content Module... Learn about: Human Resources, Business management, Personal Development Business Skills... More

EMAGISTER CUM LAUDE
Acuity Training London
Customer Service Training course in London
4.5 2 opinions
Acuity Training London
  • Course
  • London
  • Different dates available

...solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize... Learn about: Customer Service Environment, Customer Retention Strategy, Customer Manager... More


Price on request
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...solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize... Learn about: Customer Service Environment, Customer Retention Strategy, Customer Manager... More

  • Short course
  • London
  • Intermediate
  • Oct-2020

...and explain links between excellent customer service and real business benefits and outcomes Course content Identifying who your customers... Learn about: reliable| respectful, Customer Service, Handling customer... More


Price on request
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...and explain links between excellent customer service and real business benefits and outcomes Course content Identifying who your customers... Learn about: reliable| respectful, Customer Service, Handling customer... More

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Oplex careers
Customer Service Course - Level 3 - Accredited - Online
4.2 fantastic 3 opinions
Oplex careers
  • Short course
  • Online
  • Different dates available
  • 12 Months
Special Offer - CPD Accredited - NUS Eligible

...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service... More

Special Emagister price

£300 £19
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Special Offer - CPD Accredited - NUS Eligible

...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service... More

Hudson Courses Limited
"Customer Service Skills Course Bundle (4 courses) " - Online
4.5 1 opinion
Hudson Courses Limited
  • Course
  • Online
  • Job board
  • Different dates available

...needs for successful operation. HR functions are also performed by line managers who are directly responsible for the engagement, contribution... Learn about: Customer Service Skills, Customer Service, Anger Management... More


£395
+ VAT
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...needs for successful operation. HR functions are also performed by line managers who are directly responsible for the engagement, contribution... Learn about: Customer Service Skills, Customer Service, Anger Management... More

Customer Relationship Management - Inhouse course
Rhodes Training and Development Ltd
  • Training
  • Inhouse
  • 1 Day

...based on the standard of the personal service they receive as much as the product and price. Staff who have direct contact with customers need to... Learn about: Customer Relationship Management... More


Price on request
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...based on the standard of the personal service they receive as much as the product and price. Staff who have direct contact with customers need to... Learn about: Customer Relationship Management... More

  • Course
  • Inhouse
  • 1 Day

...sales and customer interactions. Overview This one day course challenges delegates to address customer relationship issues in a practical way that clarifies... Learn about: Customer satisfaction, Customer Service, Customer Manager... More


£495
VAT exempt
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...sales and customer interactions. Overview This one day course challenges delegates to address customer relationship issues in a practical way that clarifies... Learn about: Customer satisfaction, Customer Service, Customer Manager... More

  • Course
  • Hammersmith
  • Intermediate
  • 11 Feb 2020

...company’s greatest asset and seek guidance to retain them. Those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM... Learn about: Management Processes, Customer Retention, Sales Training... More


£525
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...company’s greatest asset and seek guidance to retain them. Those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM... Learn about: Management Processes, Customer Retention, Sales Training... More

  • Course
  • London

...specific best practice tools for clientside Insight teams. Learning outcomes This course will take delegates through the clientside Customer Insight journey... Learn about: Relationship Marketing, Key Account Management... More


£455
+ VAT
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...specific best practice tools for clientside Insight teams. Learning outcomes This course will take delegates through the clientside Customer Insight journey... Learn about: Relationship Marketing, Key Account Management... More

  • Course
  • Online
  • Intermediate
  • 3 Months

...organisation contributes to the products, services or general impression that customers, clients and visitors take away with them. This course identifies... Learn about: Customer Loyalty, Customer relationship, Customer Relationship Management... More


£125
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...organisation contributes to the products, services or general impression that customers, clients and visitors take away with them. This course identifies... Learn about: Customer Loyalty, Customer relationship, Customer Relationship Management... More

  • Course
  • Online
  • Different dates available

...but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time... Learn about: Customer Service, Quality Training, Business management... More


Price on request
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...but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time... Learn about: Customer Service, Quality Training, Business management... More

  • Course
  • Online
  • Beginner

...by defining what we mean by customer service, and why it is so vital. Next, it will go into detail about the goals of great customer service... Learn about: Customer Service, Customer Records, Body Language... More

PREMIUM COURSE

£42
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...by defining what we mean by customer service, and why it is so vital. Next, it will go into detail about the goals of great customer service... Learn about: Customer Service, Customer Records, Body Language... More

  • Short course
  • London
  • Intermediate
  • Oct-2020

...How to set clear objectives Defining performance standards Assessing and monitoring performance Setting clear goals Delivering effective feedback The... Learn about: Planning Skills, Customer requirements, Skills and Training... More


Price on request
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...How to set clear objectives Defining performance standards Assessing and monitoring performance Setting clear goals Delivering effective feedback The... Learn about: Planning Skills, Customer requirements, Skills and Training... More

Save 87%
Oplex careers
Retail Customer Service Course - Level 3 - Accredited - Online
4.5 1 opinion
Oplex careers
  • Short course
  • Online
  • Different dates available
  • 12 Months
Special Offer - CPD Accredited - NUS Eligible

...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Customer Service, Communication Training, Customer Service Skills... More

Special Emagister price

£150 £19
Add to comparator
Special Offer - CPD Accredited - NUS Eligible

...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Customer Service, Communication Training, Customer Service Skills... More

Save 94%
  • Course
  • Online
  • Different dates available

...skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service Skills, Customer Service... More


£163 £10
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...skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service Skills, Customer Service... More

Abertay International Training Ltd
Customer Service - Online course
Abertay International Training Ltd
  • Course
  • Online
  • Beginner
  • Different dates available

...customer service Importance of handling complaints with care Recognise & adapt to customer behaviour styles Manage customer satisfaction levels... Learn about: Customer Service, Satisfaction levels, Handling Complaints... More


£10
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...customer service Importance of handling complaints with care Recognise & adapt to customer behaviour styles Manage customer satisfaction levels... Learn about: Customer Service, Satisfaction levels, Handling Complaints... More

  • Course
  • Distance Learning
  • Different dates available

...suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. On successful completion of... Learn about: Customer Care, Quality Training, Skills and Training... More


£250
+ VAT
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...suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. On successful completion of... Learn about: Customer Care, Quality Training, Skills and Training... More

  • Course
  • Hammersmith
  • Intermediate
  • 12 Feb 2020

...company’s greatest asset and seek guidance to retain them. Those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM... Learn about: Customer relationship, Service automation, Sales Force Automation... More


£525
Add to comparator

...company’s greatest asset and seek guidance to retain them. Those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM... Learn about: Customer relationship, Service automation, Sales Force Automation... More