Customer Management courses

Lead effectively your customer service team!

...from a dedicated coach throughout the program. 6. Our Guarantee: not satisfied, we will refund your fees without question (see terms and conditions). Comprising... Learn about: Customer Relationship Management, Customer Service, Customer Care... More

...Las compañías están obligadas a optimizar su esfuerzo para captar, retener y fidelizar a sus clientes, además de lograr la eficiencia en costes y mejorar... Learn about: Customer Care, Retención de clientes, Planificación estratégica... More

...Communication Telephone Techniques Managing Conflict in Customer Situations Dealing With Challenges Dealing with Difficult People The Recovery Process... Learn about: Conflict Resolution, Communication Skills, Conflict Management... More

...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Etiquette, Social Intelligence, Team Training... More

Learn what your customer wants!

...Gain an edge over the competition by implementing excellent customer relationship management processes today. Introduction to the Customer Relationship... Learn about: Customer relationship, Body Language, Customer Relationship Management... More

...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Customer Service, Customer Service Skills, Customer Management... More

...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Customer Retention, Customer Service Skills, Customer Relationship Management... More

...Gain an edge over the competition by implementing excellent customer relationship management processes today. Course Access: Lifetime Exams Included... Learn about: Customer Services, Personal Development Business Skills, Critical Thinking... More

...knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles... Learn about: Handling Customer Complains, Customer Service Skills, Customer Service... More

...This course provides individuals with the appropriate words and actions that are required to ensure that your customers stay loyal to your organisation’s goods... Learn about: Customer relationship, Customer Relationship Management, Customer relationship... More

...On this bundle you will: Learn the strategic importance of customer service for any business Study the key aspects of how to deliver great customer service... Learn about: Sales Training, Inventory Management, Retail Management... More

The best for your clients!

...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service... More

...to show confidence when delivering structured feedback. The one day course covers a wide range of highly relevant topics: How to set clear objectives Defining... Learn about: Skills and Training, Monitoring Performance, Interviewing Skills... More

...making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex... Learn about: Customer Care, Customer Service Skills, Communication Training... More

...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Customer Service Leadership, Customer behaviour, Handling Customer Complains... More

...to reception and to understand the importance of security and personal safety. Module 1: Customer Care Why your firm needs customer care Why you need... Learn about: Skills and Training, Customer Care... More

...into your organization resulting in excellent customer service. COURSE CONTENT The course is divided up into seven modules, as follows: Module... Learn about: Plan Service Excellence, Customer relationship, Customer Needs... More

...but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time... Learn about: Business management, Online Course, Service Management... More

...skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance... Learn about: Stress Management, Time management, Team Building... More

...They will learn the key knowledge, practise the skills and develop the attitudes needed to meet their customers’ needs and deal with challenging situations... Learn about: Key Skills, Business Success, Customer Care... More