Customer Management courses

...care and managing “difficult” customers, more effectively and confidently, are also part of the contents. If you want to be part of this training... Learn about: Customer Service, Service Management, Verbal Communication... More

...Las compañías están obligadas a optimizar su esfuerzo para captar, retener y fidelizar a sus clientes, además de lograr la eficiencia en costes y mejorar... Learn about: Customer Care, Customer Manager, Retención de clientes... More

...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Customer Relationship Management, Relationship Marketing, Customer relationship... More

...enhance your customers’ satisfaction apply management principles in your performance to provide quality services By the end of this course, you should be able... Learn about: Customer Service, Quality Training, Personal Development... More

...solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize... Learn about: Customer Relationship Management, Strategic Planning, Customer Service Strategy... More

...needs for successful operation. HR functions are also performed by line managers who are directly responsible for the engagement, contribution... Learn about: Customer Care, Talent Management, Customer Service... More

...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service... More

...How to set clear objectives Defining performance standards Assessing and monitoring performance Setting clear goals Delivering effective feedback The... Learn about: Skills and Training, Monitoring Performance, Managing Individuals... More

...skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service, Customer Service Skills... More

...The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner... Learn about: Customer care operatives, Customer database, Service Operations... More

...customer service Importance of handling complaints with care Recognise & adapt to customer behaviour styles Manage customer satisfaction levels... Learn about: Manage customer, Satisfaction levels, Behaviour styles... More

...suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. On successful completion of... Learn about: Quality Training, Customer Care, IT Security... More

...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Communication Training, Communication Skills, Customer Service Skills... More

...the delegates will cover: Projecting the right first impression - the 3 second rule Positive steps to excellent customer service - what can you do differently... Learn about: Customer satisfaction, Service Operations, Customer Care... More

...It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer... Learn about: Customer Service Skills, Customer Needs, Communication Skills... More

...participants with the latest techniques of coaching support for the customer service team members. By completing the course the participants will be able... Learn about: Key Accounts and Customer Service, Customer Service, Decision Making... More