Customer Management courses

...Las compañías están obligadas a optimizar su esfuerzo para captar, retener y fidelizar a sus clientes, además de lograr la eficiencia en costes y mejorar... Learn about: Planificación estratégica, Rentabilidad de las acciones, Segmentación del cliente... More

...Gain an edge over the competition by implementing excellent customer relationship management processes today. Introduction to the Customer Relationship... Learn about: Body Language, Customer Relationship Management, Management Planning... More

...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Customer Relationship Management, Customers care, Customer Manager... More

...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Customer Service, Relationship Marketing, Customer Retention... More

...in your own time.Gain an edge over the competition by implementing excellent customer relationship management processes today. Course Content Module... Learn about: Customer relationship, Customer Relationship Management, Customer Services... More

...of a CRM plan -Develop a checklist for readiness and success in CRM -Describe how CRM creates value for organisations and customers... Learn about: Customer relationship, Customer Care, Customer Retention Strategy... More

...manage customer expectations, handle difficult customers and make the most of every customer contact. The course will give you the skills to develop customer loyalty... Learn about: Negotiation Skills, Conflict Management, Assertiveness Training... More

...of customer service and what customer service beliefs and expectations are. Topics covered: What is Customer Service? Why is it Important? Whats in it for... Learn about: Focus Groups, Customer Retention, Communication Training... More

...skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance... Learn about: Customer Service Skills, Customer Service, Team Building... More

...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Etiquette, Office Administrators, Customer Relations Advisor... More

...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Service Skills, Public Sector, Customer Service... More

...Our experienced and friendly tutors will help you every step of the way. You can work at your own time and pace. Completed coursework can be delivered by post or via email... Learn about: Getting feedback, Serving Customers, Customers first... More

...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service... More

...but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time... Learn about: Customer Care, Online training, Online Course... More

...of a CRM plan -Develop a checklist for readiness and success in CRM -Describe how CRM creates value for organisations and customers... Learn about: Sales Techniques, Customer satisfaction, Customer Relationship Management... More

...We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres... Learn about: Customer Retention, Ms Office, Delegating Skills... More

...how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers’ requirements... Learn about: Customer Manager, Customer satisfaction, Negotiation Skills... More

...making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex... Learn about: Customer Service Skills, Communication Training, Communication Skills... More

...knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles... Learn about: Customer Service, Telephone techniques, Customer Service Skills... More