Customer Service
Course
Online
How to be the greatest customer service
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
1h
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Duration
Flexible
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
Acudemy Training publishes on emagister.co.uk the course that can answer to your questions.
This course will start by defining what we mean by customer service, and why it is so vital. Next, it will go into detail about the goals of great customer service, both verbal and non-verbal communication skills, discovering and understanding customer needs and much more.
The duration of the course is of 75 minutes.
If you want to learn more, don't hesitate to contact Acudemy through Emagister.
About this course
Open to Businesses and Individuals.
Recommended System Requirements:
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- Customer Service
- Communication Training
- Verbal Communication
- Customer
- Customer Manager
- Customer Care
- Customer satisfaction
- Customer relationship
- Great customer
- Customer Records
- Customer Needs
- Communication Skills
- Language
- Body Language
- Non-verbal Communication
Course programme
Modules
1: About The Course
2: What is Customer Service?
3: The Goals of Great Customer Service
4: Discovering and Understanding Customer Needs
5: Delivering Maximum Levels of Customer Service
6: Making Customers Feel Great From the Start
7: Communication Skills
8: Non-verbal Communication and Body Language
9: Dealing with Customer Complaints
Overall Pass Mark: 70%
Online payment
Customer Service