Customer Service - Free Online Course
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
4 Months
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
You are welcome to book and attend an information/enrolment session through this link at the Bournemouth and Poole College
Facilities
Location
Start date
Start date
About this course
Whether you’re interested in learning for work, career progression or self-development, our range of nationally recognised courses provide a flexible blended approach to your learning.
For each qualification the learner receives a hard copy/learning pack, which contains all the theory and knowledge a learner will need to achieve these Level 2 qualifications. We use an online learning platform known as eAssessor to submit your answers to the course, the course is broken into topics/sections and you submit your studies to your assessor for feedback as you work your way through.
These funded courses are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years.
No previous experience or knowledge of this subject is required.
No work experience required.
NCFE
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 14 years
Subjects
- Customer Service
- Understand
- Customers
- Delivery
- Service
- Organisation
- Management
- Techniques
- Leading
- Principles
- Lean
- Security
Course programme
What you will learn:
- Unit 1 - Principles of Customer Service and Delivery
- Unit 2 - Understand Customers
- Unit 3 - Understand Employer Organisations
At the College we currently have exciting Adult (+19 years of age) training and development opportunities available; we are offering a full range of blended online distance learning qualifications.
Qualifications on offer:
- Lean Organisation Management Techniques
- Principles of Business and Administration
- Principles of Team Leading
- Retail Operations
- Principles of Warehousing and Storage
- Equality and Diversity
- Understanding Safeguarding and Prevent Programme
- Awareness of Mental Health Problems
- Certificate in Understanding Children and Young People's Mental Health
- Understanding Specific Learning Difficulties
- Understanding Care & Management of Diabetes
- Understanding Behaviour that Challenges
- Understanding Autism
- Principles of Dementia Care
- Principles of Data Security and Data Protection
Customer Service - Free Online Course