Customer Service - Free Online Course

Course

Online

Free

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    4 Months

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

You are welcome to book and attend an information/enrolment session through this link at the Bournemouth and Poole College

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Whether you’re interested in learning for work, career progression or self-development, our range of nationally recognised courses provide a flexible blended approach to your learning.

For each qualification the learner receives a hard copy/learning pack, which contains all the theory and knowledge a learner will need to achieve these Level 2 qualifications. We use an online learning platform known as eAssessor to submit your answers to the course, the course is broken into topics/sections and you submit your studies to your assessor for feedback as you work your way through.

These funded courses are available for anyone that is 19 years old and over, that have lived in the EU/UK for the past 3 years.

No previous experience or knowledge of this subject is required.

No work experience required.

NCFE

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Reviews

This centre's achievements

2020

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 14 years

Subjects

  • Customer Service
  • Understand
  • Customers
  • Delivery
  • Service
  • Organisation
  • Management
  • Techniques
  • Leading
  • Principles
  • Lean
  • Security

Course programme

Course Content

What you will learn:
  • Unit 1 - Principles of Customer Service and Delivery
  • Unit 2 - Understand Customers
  • Unit 3 - Understand Employer Organisations
What courses can I do after this?

At the College we currently have exciting Adult (+19 years of age) training and development opportunities available; we are offering a full range of blended online distance learning qualifications.

Qualifications on offer:
  • Lean Organisation Management Techniques
  • Principles of Business and Administration
  • Principles of Team Leading
  • Retail Operations
  • Principles of Warehousing and Storage
  • Equality and Diversity
  • Understanding Safeguarding and Prevent Programme
  • Awareness of Mental Health Problems
  • Certificate in Understanding Children and Young People's Mental Health
  • Understanding Specific Learning Difficulties
  • Understanding Care & Management of Diabetes
  • Understanding Behaviour that Challenges
  • Understanding Autism
  • Principles of Dementia Care
  • Principles of Data Security and Data Protection

Customer Service - Free Online Course

Free