Customer Service Knowledge Certificate Level 2

Birmingham Metropolitan College

A Level

In Birmingham

up to £ 100

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Description

  • Type

    A Level

  • Location

    Birmingham

  • Start date

    Different dates available

This short course is aimed at people who would like to develop the knowledge and skills required for working with the public. This course covers all aspects of providing excellent customer service, how to improve current processes, understanding the organisation, the importance of communication in a customer service role and how to go that extra mile.

Facilities

Location

Start date

Birmingham (West Midlands)
Aston Triangle, B4 7ET

Start date

Different dates availableEnrolment now open

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Subjects

  • IT
  • Customer Service

Course programme

Entry Requirements

There are no formal entry requirements to study this course. This course is suitable for learners aged 16 and above. These courses are usually FREE– unless you are working for a large employer.

Delivery and Assessment

You will complete workbooks by post/email/online.

Progression

Once you have successfully completed this course you could continue to study other NCFE courses or find employment in the sector.

Career Opportunities

  • Bankers
  • Business Analysts
  • Insurance Brokers
  • Stock Brokers
  • Retailers

See related categories

Customer Service Knowledge Certificate Level 2

up to £ 100

The best Customer Management courses

See all

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