Customer Care

Short course

In Sutton Coldfield

Price on request

Description

  • Typology

    Short course

  • Location

    Sutton coldfield

  • Duration

    1 Day

Description

To understand the benefits of good customer care and to develop key skills when in contact with customers.
Suitable for: Tailored to all levels

Facilities

Location

Starts

Sutton Coldfield (West Midlands)
See map
Office 15, Union House 1 Union Drive, B73 5TN

Starts

On request

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Course programme

KEY AREAS:

  • Manage your own state and the state of the customer
  • Build customer loyalty and trust; meet customer expectations
  • Build rapport with anyone quickly
  • Deal professionally and confidently with customer face-to-face or on the phone
  • Project the right image, saying things professionally, and using positive language
  • Turn around customers’ dissatisfaction and complaints to a positive outcome
  • Saying ‘No’ constructively

BY THE END OF THE COURSE delegates will be able to implement new skills in to their role, and enhance the quality of service to your customers.

Additional information

Students per class: 5

Customer Care

Price on request