Customer Care

National Training & Consultancy UK (NTCUK)

Short course

In Sutton Coldfield

Price on request

Description

To understand the benefits of good customer care and to develop key skills when in contact with customers. Suitable for: Tailored to all levels

Facilities

Sutton Coldfield (West Midlands)

See map

Office 15, Union House 1 Union Drive, B73 5TN

Start date

On request

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

KEY AREAS:

Manage your own state and the state of the customer
Build customer loyalty and trust; meet customer expectations
Build rapport with anyone quickly
Deal professionally and confidently with customer face-to-face or on the phone
Project the right image, saying things professionally, and using positive language
Turn around customers’ dissatisfaction and complaints to a positive outcome
Saying ‘No’ constructively

BY THE END OF THE COURSE delegates will be able to implement new skills in to their role, and enhance the quality of service to your customers.

Additional information

Students per class: 5

Customer Care

Price on request

Add similar courses
and compare them to help you choose.