Customer Service Level 2 Intermediate Apprenticeship

Doncaster College

A Level

In Doncaster

Price on request

The best Customer Management courses

See all

See all

Description

  • Type

    A Level

  • Location

    Doncaster

  • Start date

    Different dates available

You will be employed, working in a customer facing environment and are paid a minimum of the National Minimum Apprenticeship Wage, currently £2.65 per hour. You will work towards a Vocational Qualification, Technical Certificate, Functional Skills, Employer Rights and Responsibilities.

Facilities

Location

Start date

Doncaster (South Yorkshire)
The Hub Chappell Drive, DN1 2RF

Start date

Different dates availableEnrolment now open

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • IT
  • Skills and Training
  • Customer Service

Course programme


Once fully qualified, you can use your skills to work as:



  • Customer Service Advisor

  • Receptionist

  • Call Centre Personnel

  • Management


A wide variety of skills are needed for the Customer Service Apprenticeship, including identifying customers and what they value, patience, commitment to work, not being judgemental and an excellent telephone manner.




WHAT QUALIFICATIONS WILL YOU ACHIEVE?


Vocational Qualification


You will need to achieve a Vocational Qualification at Level 2 or Level 3 in your chosen area


Knowledge Based Qualification


You will be required to complete a Knowledge Based Qualification


Functional Skills


You will work to achieve the following Functional Skills:



  • English Level 2

  • Maths Level 1


Additional Requirements


Employer Rights and Responsibilities


You will discuss your individual needs with your employer and college representative.


See related categories

Customer Service Level 2 Intermediate Apprenticeship

Price on request

The best Customer Management courses

See all

See all