Customer Service Level 2

DC Training & Development Services Ltd. sources funding from a variety of sources and is distributed on a first come first serve basis. This ensures that we are able to cater for a wide range of professions and industry sectors regardless of candidates’ previous qualifications.

To qualify, delegates must be employed either full or part time and a UK resident for a minimum of three years. The training must be job related and the company need to be prepared to release staff for assessment during working hours. Eligibility is variable within each of our funding contracts however the most appropriate funding source can be easily determined through a short interview with the employer and/or employee.

In the event that DC Training & Development Services Ltd. are unable to provide funding for your chosen course, whether it is due to eligibility or that the course itself is simply not funded, we can still offer the training at an agreed rate. Prices for all courses are individually quoted and based on; number of candidates, type, level and duration of course and the delivery location.

NVQ
All our NVQ courses are nationally recognised and certified by City and Guilds, OCR, EAL or ILM.

Awarding Body
City & Guilds

Course Duration
Approx 4-6 Months

Possible Occupations
Suitable for candidates working within a customer service environment

Additional / Related Training Available
NVQ Level 3 in Customer Service
NVQ Level 2 in Business Administration
NVQ Level 3 in Business Administration

Qualification Summary
The NVQ Level 2 Customer Service assesses candidate’s customer service role and the diverse range of functions, tasks and activities that constantly change and develop. The qualification includes the themes: Impression and Image, Delivery, Handling Problems, and Development and Improvement.