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Customer Services : Characteristics of Effective Feedback
Course
Online
Description
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Type
Course
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Level
Beginner
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Methodology
Online
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Class hours
10h
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Duration
Flexible
Feedback is a necessary contributor to the ongoing development of businesses and individual employees alike. For an organisation, feedback provides an opportunity to both speak and listen to members of the workforce about key issues. For the employee, feedback is geared toward personal and professional development. But what separates effective quality from substandard discourse? The key to planning and delivering high-quality feedback lies in studying its characteristics and mechanics. Structure is important, as is knowing where are how to draw the line in terms of formality. By taking a closer look at the role feedback plays in the workplace, it’s not just the business that benefits, but also the entire workforce.
Discover what it takes to provide high-quality constructive feedback with this insightful tutorial. Study the six characteristics of effective feedback, along with examples of both formal and informal feedback frameworks. Explore the importance of not only providing effective feedback, but also how to receive feedback proactively and positively.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
No prior knowledge is required to take this course.
Reviews
Subjects
- Quality
- Communications Planning
- Communication Skills
- Internal Communications
- Materials
- Quality Training
- Communication Barriers
- Effective Communication
- External communication
- Office automation system support
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Customer Services : Characteristics of Effective Feedback