Dealing with Difficult Conversations

Understand the situation and develop your conversational skill to resolve the difficulties effortlessly
Utter the suitable words so that the conversation goes as smoothly as possible
Know the appropriate actions to shape opinions and control behaviour
Develop active listening skills and respond appropriately
Be able to ask open and supportive questions and close a difficult conversation with a positive mindset

Dealing with Difficult Conversations is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don’t have to worry about the quality.

Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
Managers
Team Leaders
Office Executives
Office Administrators
Employees
Businesspeople
Secretaries
Receptionists

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays