Dealing with Difficult Parents and Family Members

Steve Allison Associates Ltd

Course

In London

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£ 85 VAT inc.

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Description

  • Type

    Workshop

  • Location

    London

  • Duration

    1 Day

To assist participants to develop the skills required for dealing with difficult parents, carers and family members. To assist participants to develop their understanding of customer service. Suitable for: Managers and staff working in Health and Social Care and Childcare who deal with parents, family members and carers.

Facilities

Location

Start date

London
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Unit 517 Olympic House, 28 - 42 Clements Road, IG1 1BA

Start date

On request

About this course

none

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Course programme

COURSE OVERVIEW:

This workshop provides participants with the knowledge, skills and tools required for dealing with difficult parents, carers and family members.

Lunch and refreshments are provided.

Group discussion, individual and pairs work, self-assessment activities, energisers and icebreakers will all be used in this workshop.

Participants will be given a learning review to complete at the end of the workshop.

TOPICS COVERED:

· The parent/carer as customer

· Customer service

· Active listening

· Assertiveness

· Record keeping

· Complaints procedures

Additional information

Payment options: Tailor made courses can be designed and delivered to groups of staff. Usual fees for group workshops are £695 per day for 6 to 16 delegates. Discounted fee for bookings before 31st March 2013 £550.00 plus VAT.

See related categories

Dealing with Difficult Parents and Family Members

£ 85 VAT inc.

The best Other Social Care courses

See all

See all