Dealing with Difficult People
Training
In Norwich
Description
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Type
Training
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Location
Norwich
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Duration
1 Day
This course will show delegates how to use their influence to modify the behaviour of others. Suitable for: No previous knowledge is required
Facilities
Location
Start date
Start date
Reviews
Course programme
Dealing with Difficult People
One Day Workshop
Course Aims:
Even a productive, apparently efficient business-unit can suffer from the results of unhealthy conflict. If an organisation is to be truly successful it must first learn to differentiate between healthy and unhealthy conflict, then learn to prevent and control unhealthy conflict. Although we cannot immediately change the way another person chooses to think, this course will show delegates how to use their influence to modify the behaviour of others.
Course Outline: (In no particular order)
- Recognising different styles and behaviours
- Identifying triggers
- Responding vs reacting
- Rapport building skills
- Changing the script
- Building new strategies
- Identifying ‘Desired outcomes’
- Separation of identity and behaviour
- Embracing conflict
Dealing with Difficult People