Dealing with Difficult People

Dealing with Difficult People
This practical one day workshop is suitable for managers, team leaders and supervisors who are responsible for managing the performance of other people.

• Tuesday 9:30am - 4:30pm at Castle, Cecily Hill
• Fee £130.00
• Starts: Mar 25, 2010
• Duration: 1 day
• Code: CS9X09C1VD

What does the course involve?
The workshop will be lively and highly dependent on delegate participation to maximise the learning. Methods will include tutor led discussion, personal analysis, group and syndicate exercises, simulated role-play and action planning.

What will I study?
Defining a difficult person.
Turning conflict into discussion
Understanding the difficult person
Achieving a successful outcome
What are the entry requirements for Dealing with Difficult People?

• Some previous experience is desirable.

How is the course assessed?

• There is no assessment for this course

Frequently Asked Questions
This course will run regularly throughout the year. It can also be adapted to fit the needs of specific businesses and run either at the college or at business premises.

This information is believed to be correct. Cirencester College continually updates and reviews its provision to ensure that it meets the needs of the community. Therefore the right to amend, change or delete learning programmes, accreditation routes or terms and conditions relating to entitlement to study is reserved at all times. We aim to provide open access to a comprehensive range of high quality education and training for the whole community over the age of 16 regardless of race, class, belief, language, gender, sexual orientation, disability, previous educational attainment or particular circumstances.