Dealing With 'Difficult' People
Training
Inhouse
Description
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Type
Training
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Methodology
Inhouse
Suitable for: So much of the smooth running of an organisation, both internal and customer-facing, depends on clarity of communication. These exciting sessions focus on all aspects of interaction with others, in both face-to-face and written forms. Our training covers a wide range of relevant situations, with the end result that participants gain valuable insights into how to build rapport, deliver clear and concise communication and develop positive relationships.
Reviews
Course programme
Course review:
Learn how to positively handle those difficult people in your life through our bite sized training course.
Overview:
- Why do we find some people 'difficult'?
- The impact of our beliefs
- The OK Corral
- The 7 classic difficult types
- L.E.A.P.S. model for responding effectively
This course forms part of our Positive Relationships 1-Day Workshop...please search the workshop for available dates and locations.
Dealing With 'Difficult' People