Debt Collection

The Training Workshop

Course

In Cambridge and Swindon

£ 299 + VAT

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Description

  • Duration

    1 Day

Increased confidence from having a portfolio of techniques to hand. A structured and focused approach to account handling. A personal Action Plan to take forward learning from the programme. Suitable for: Anyone in a credit control or debt collection role looking to enhance their skills and confidence.

Facilities

Location

Start date

Cambridge (Cambridgeshire )
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Start date

On request
Swindon (Wiltshire)
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Start date

On request

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Course programme

Debt Collection

Course description

This Workshop is designed for those in telephone-based credit control and debt collection roles, who wish to develop their skills, assertiveness and self-confidence. Our Workshop offers the opportunity to practice techniques that will help deliver positive outcomes.

What does it include?

  • Managing the contact effectively to minimise bad debts
  • Implementing good practice to meet your collection targets
  • Planning and making the call
  • Assertive and persuasive telephone skills – dealing with objections
  • Educating customers
  • When to escalate

See related categories

Debt Collection

£ 299 + VAT

The best Credit Control courses

See all

See all