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Telephone collection courses
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
... experience. It is an ideal follow on for those who have attended the ICM 'Gettign Started in Telephone Collections' seminar...
- Short course
- Blended in Manchesterand3 other venues
- Newcastle-Upon-Tyne, Southampton,
- 1 Day
... their skills as well as gaining professional recognition for their skill sets. This course is also ideal for those new to telephone cash collection responsibilities and looking for a sound knowledge base on which to build new skills and a benchmarking certification to begin their professional development...
- Short course
- Sandbach
- 1 Day
...Will give your newest members valuable knowledge, techniques and skills to help them maximise their collection effort. Also benefits your most experienced team players by giving them an opportunity to review and enhance their current collection strategies and methods. Suitable for: Designed...
- Course
- London
- Different dates available
... Supervisor activities, maintaining and adjusting a project, and reporting on key telephone reports/statistics.If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms... Learn about: Data Collection...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Collecting money can be a challenging job, particularly in difficult trading periods. Those new to the role can easily find it daunting and sound hesitant and ineffective. Those with collections experience can become too ‘hard nosed’, sounding abrupt, rude and inflexible. This programme places... Learn about: Listening Skills, Customer Care, Stress Management...
...Collecting money can be a challenging job, particularly in difficult trading periods. Those new to the role can easily find it daunting and sound hesitant and ineffective. Those with collections experience can become too ‘hard nosed’, sounding abrupt, rude and inflexible. This programme places... Learn about: Listening Skills, Customer Care, Stress Management...
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Dancing lion have worked with me over several years providing telephone debt recovery techniques and accreditation to a debt team that collects £190M annually. Thier assistance and work programmes have enabled me to ensure the team is focused on delivering a high quality service in an area of difficulty - collecting money.
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The Credit Services Associations expectations of our industry leading training practitioners is to deliver the best service at all times. Dancing lion training & consultancy exceeded our expectations. I would not hesitate to hire dancing lion’s services in the future and have them work on behalf of the Credit Services Association. In addition I would recommend their credentials to any of our clients and associates.
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The trainer from dancing lion was a highly self motivated individual with excellent communication skills. The telephone arrears collection training they delivered was imaginative and fun for the staff. I would recommend dancing lion to any prospective client.
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- Course
- Cambridgeandanother venue.
- Swindon
- 1 Day
...Increased confidence from having a portfolio of techniques to hand. A structured and focused approach to account handling. A personal Action Plan to take forward learning from the programme. Suitable for: Anyone in a credit control or debt collection role looking to enhance their skills...
- Course
- Sloughandanother venue.
- Edinburgh
- 1 Day
..., so that they become more effective in collecting cash and reducing bad debts. Suitable for: Credit controllers, Collectors, Credit Managers, Owner Managers, those who want to improve their knowledge of credit control and collections. It is suitable for those who are new to their role and more experienced credit...
- Short course
- Glasgow City
- 1 Day
... payment Draft appropriate warning letters to send to bad debtors Negotiate credit terms Apply successful telephone collection techniques Use a “debt diary...
- NVQ
- Broadstairs
- Different dates available
... and collection of evidence from the workplace. Cost / Equipment £595 Start Date Flexible to suit the candidate... Learn about: Customer Care, Customer Service Skills, Call Centre...
- Course
- Inhouse
- 1 Day
... that. Suitable for: Anyone who needs to know about successful cash collection.. This will include credit controllers who wish to achieve outstanding success.. Anyone concerned with prompt payment of accounts...
- Training
- London
- Advanced
- 1 Day
...This course focuses on the development and perfection of the skills needed for successful telephone collections. The training is designed to be interactive and participation is encouraged at all stages. Suitable for: Experienced trade credit staff who wish to review their current telephone...
- Course
- London-city
... management.Recognise your contribution to increasing company profitability and minimising risk.Understand the elements of a contractUnderstand the legal framework and why it matters to your job.Carry out all of the elements of the collections cycle.Choose the best approach to get cash in using a combination...
- Course
- Sandbach
- 2 Days
... for: This particular workshop has been designed to address the needs of those whose daily role is intensive telephone customer (trade or consumer) contact, in order to maximise CASH FLOWS and CUSTOMER SERVICE. Managers also find ATTENDING this workshop useful to both update and gauge their own understanding...
- NVQ
- Ramsgate
- Different dates available
... and collection of evidence from the workplace. Cost / Equipment £595 Start Date Flexible to suit the candidate...
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Courses were good and they offered good information. They provided good certain level of knowledge, learned valuable skills. I had a good learning experience.
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I enjoyed my time and overall it was a great learning experience, thanks for everything. I am highly satisfied with the course.
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Course material was good and have learned a lot about debt collection. Communication process was also nice and fulfilling. Thanks for the insight. I enjoyed my time and all was pretty good and engaging.
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- NVQ
- Distance Learning
- Different dates available
- 1 Year
... are they?, What are the costs involved?, What are their collection powers?). UNIT 3: Communication Module Twelve - Telephone Communication The following topics... Learn about: Credit control qualifications, Credit control courses, IT Management...
... are they?, What are the costs involved?, What are their collection powers?). UNIT 3: Communication Module Twelve - Telephone Communication The following topics... Learn about: Credit control qualifications, Credit control courses, IT Management...
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Courses were good and they offered good information. They provided good certain level of knowledge, learned valuable skills. I had a good learning experience.
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I enjoyed my time and overall it was a great learning experience, thanks for everything. I am highly satisfied with the course.
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Course material was good and have learned a lot about debt collection. Communication process was also nice and fulfilling. Thanks for the insight. I enjoyed my time and all was pretty good and engaging.
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- Short course
- (Bolton)
- 1 Day
... and concise understanding between parties and provide effective questioning and listening techniques. Suitable for: This course is designed for all staff who answer the telephone...
- Course
- Inhouse
- 1 Day
..., so that they become more effective in collecting cash and reducing bad debts. Suitable for: Credit controllers, Collectors, Credit Managers, Owner Managers, those who want to improve their knowledge of credit control and collections. It is suitable for those who are new to their role and more experienced credit...
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The course was very interesting and through for the level of the course. It has helped me understand some of the more complex issues I deal with at work. The knowledge I have gained from the course has allowed me to become more confident about my job and the abilities I have gained from the course to do my job better. I would certainly recommend this to other colleagues in my department and the company as a whole
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- Course
- Distance Learning
- Different dates available
- 1 Year
... history through the use of credit checks. Develop an understanding of how to use debt management agencies and courts to recover debt. Learn how to professionally collect debt through the means of written letters and telephone calls. After completing this course, participants will be competent... Learn about: Communication Skills, Credit Control, Credit Checks...
... history through the use of credit checks. Develop an understanding of how to use debt management agencies and courts to recover debt. Learn how to professionally collect debt through the means of written letters and telephone calls. After completing this course, participants will be competent... Learn about: Communication Skills, Credit Control, Credit Checks...
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The course was very interesting and through for the level of the course. It has helped me understand some of the more complex issues I deal with at work. The knowledge I have gained from the course has allowed me to become more confident about my job and the abilities I have gained from the course to do my job better. I would certainly recommend this to other colleagues in my department and the company as a whole
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- Course
- City of London
- Different dates available
- 1 Day
...The course explores best practice credit collection techniques. The objectives are to increase confidence in collecting and to provide an understanding of a wide variety of credit management and collection techniques... Learn about: Telephone Skills, Credit Control, Effective Communication...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
... Services The Courts Debt Collection Agents Unit 3 – Communication Telephone Communication Written Communication How to deal with customer responses Each... Learn about: Communication Training, Credit Control, Debt Management...
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