Telephone collection courses

...Will give your newest members valuable knowledge, techniques and skills to help them maximise their collection effort. Also benefits your most experienced team players by giving them an opportunity to review and enhance their current collection strategies and methods. Suitable for: Designed...

... experience. It is an ideal follow on for those who have attended the ICM 'Gettign Started in Telephone Collections' seminar...

... their skills as well as gaining professional recognition for their skill sets. This course is also ideal for those new to telephone cash collection responsibilities and looking for a sound knowledge base on which to build new skills and a benchmarking certification to begin their professional development...

... Supervisor activities, maintaining and adjusting a project, and reporting on key telephone reports/statistics.If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms... Learn about: Data Collection...

... for: This particular workshop has been designed to address the needs of those whose daily role is intensive telephone customer (trade or consumer) contact, in order to maximise CASH FLOWS and CUSTOMER SERVICE. Managers also find ATTENDING this workshop useful to both update and gauge their own understanding...

...This course focuses on the development and perfection of the skills needed for successful telephone collections. The training is designed to be interactive and participation is encouraged at all stages. Suitable for: Experienced trade credit staff who wish to review their current telephone...

...Increased confidence from having a portfolio of techniques to hand. A structured and focused approach to account handling. A personal Action Plan to take forward learning from the programme. Suitable for: Anyone in a credit control or debt collection role looking to enhance their skills...

... that. Suitable for: Anyone who needs to know about successful cash collection.. This will include credit controllers who wish to achieve outstanding success.. Anyone concerned with prompt payment of accounts...

..., so that they become more effective in collecting cash and reducing bad debts. Suitable for: Credit controllers, Collectors, Credit Managers, Owner Managers, those who want to improve their knowledge of credit control and collections. It is suitable for those who are new to their role and more experienced credit...

...Collecting money can be a challenging job, particularly in difficult trading periods. Those new to the role can easily find it daunting and sound hesitant and ineffective. Those with collections experience can become too ‘hard nosed’, sounding abrupt, rude and inflexible. This programme places... Learn about: Negotiation Skills, Listening Skills, Verbal Skills...

... and collection of evidence from the workplace. Cost / Equipment £595 Start Date Flexible to suit the candidate...

... and collection of evidence from the workplace. Cost / Equipment £595 Start Date Flexible to suit the candidate... Learn about: Customer Care, Call Centre, Customer Service Skills...

..., so that they become more effective in collecting cash and reducing bad debts. Suitable for: Credit controllers, Collectors, Credit Managers, Owner Managers, those who want to improve their knowledge of credit control and collections. It is suitable for those who are new to their role and more experienced credit...

... and concise understanding between parties and provide effective questioning and listening techniques. Suitable for: This course is designed for all staff who answer the telephone...

...The course explores best practice credit collection techniques. The objectives are to increase confidence in collecting and to provide an understanding of a wide variety of credit management and collection techniques... Learn about: Credit Finance, Credit Management, Control instrument inspection...

... history through the use of credit checks. Develop an understanding of how to use debt management agencies and courts to recover debt. Learn how to professionally collect debt through the means of written letters and telephone calls. After completing this course, participants will be competent... Learn about: Credit Checking agencies, Communication Skills, Credit Control...

... are the costs involved? What are their collection powers? Unit 3 – Communication Telephone Communication Telephone skills Handling problems and objections Dealing... Learn about: Telephone Skills, Fast Track, Controlling Anger...

... management.Recognise your contribution to increasing company profitability and minimising risk.Understand the elements of a contractUnderstand the legal framework and why it matters to your job.Carry out all of the elements of the collections cycle.Choose the best approach to get cash in using a combination...

...This workshop covers a comprehensive number of issues related to the collection, administration and control of consumer debt. Counselling, communication, negotiation and questioning skills; building rapport with clients; collection techniques by telephone, fax and letter; legal matters including...

... payment Draft appropriate warning letters to send to bad debtors Negotiate credit terms Apply successful telephone collection techniques Use a “debt diary...