A Dictionary of IT Service Management - ITIL V3 Edition

Description
This official reference dictionary provides an overview of the key terms, acronyms and abbreviations of IT service management/ITIL v3.

Program

Official itSMF ITILv3 Dictionary

This the new version of the Dictionary of Terms, Acronyms and Abbreviations, as published by the itSMF. It has been specifically updated for ITIL version 3.

This dictionary details the main terms, acronyms and abbreviations used within the service management environment, focusing particularly on ITIL V3.
A Dictionary of IT Service Management - ITIL V3 Edition provides an ideal source of information for anyone new to service management. This dictionary is a 'must have' for those reading the ITIL v3 core books.



Key Features:

• Updated to reflect the latest changes in IT service management (ITSM) - updated to ITIL Version 3.
• Provides an ideal source of information for individuals (Students) who need to understand the key terms, acronyms and abbreviations of ITSM/ITIL v3.
• Official pocket guide from the itSMF.

Publisher: itSMF
ISBN: 9780955124570
Format: Soft Cover
Published Date: November 2007
Availability: Ex Stock

Order this essential ITILv3 dictionary today! Don't get confused with all the new terms in ITILv3 use this ITILv3 book to aid your understanding.