Distance and online learning Call Centre courses

...Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don’t know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Almost everyone... Learn about: Defining Buying Motives, Getting Beyond the Gate Keeper, Case Study...

...A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance... Learn about: Types of Questions, Bench marking, Customer Service Skills...

...-making and problem-solving. Whether you are aspiring to a management role or seeking to enhance your career in customer service, this course is ideal for building a strong foundation in call centre leadership. Accessible online, the course allows self-paced study, making it suitable for professionals... Learn about: Communication Skills, Customer Service Skills, Call Centre...