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Distance and online learning Call Centre courses
- Course
- Online
- Different dates available
- Virtual classes
- Support service
- Delivery of study materials
- Online campus
...and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated... Learn about: Speaking Like a Star, Phone Etiquette, Goal Setting...
- Course
- Online
- Different dates available
...Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don’t know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Almost everyone... Learn about: Difficult Customers, Customer Service, Defining Buying Motives...
- Course
- Online
- Beginner
- Different dates available
...A professional Call Center is the heart of any organisation. Call centre employees who know how to handle the vast variety of situations and present themselves with professionalism will be an asset to the organisation as well as will be able to profit themselves regarding salaries and performance... Learn about: Phone Etiquette, Customer Service Skills, Bench marking...