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Call Centre Courses
- Course
- Online
- Intermediate
- Different dates available
- 200h
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited... Learn about: Customer care operatives, Sales Process, Sales Promotion...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Call Centre, Best Practice, Correct Vocabulary...
- Course
- Online
- Different dates available
- 1 Year
... to manage difficult callers, follow organisational procedures, and maintain high service standards in fast-paced call environments. By completing this CPD-accredited course, you will strengthen your confidence, communication ability, and workplace readiness. This training is ideal for anyone looking... Learn about: Communication techniques, Call Centre, Communication Training...
- Course
- Online
- Different dates available
- 9h
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Difficult Customers, Getting Beyond the Gate Keeper, Open questions...
- Course
- Online
- Beginner
- Different dates available
- 9h
... bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working... Learn about: Phone Etiquette, Goal Setting, Wrapping Up...
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Best Practice, Call Centre...
- Course
- Online
- Intermediate
- 5h - 1 Year
... balancing work and learning. By completing this course, you will be prepared to manage teams efficiently, improve customer satisfaction, and optimise call centre performance. This course is perfect for anyone looking to advance their career in the customer service sector while gaining a recognised... Learn about: Call Centre, Customer Service Skills, Communication Skills...
- NVQ
- Online
- Different dates available
- 1 Year
...The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers... Learn about: Customer Service, Call Centre...
- NVQ
- Broadstairs
- Different dates available
...The course is designed for people employed in a contact or call centres who wish to gain a nationally recognised qualification and study through distance/work based learning... Learn about: Call Centre, Customer Service Skills, Customer Care...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Communication Journalism, Customer Care, Time management...
...Review your call or contact centre to: Increase customer satisfaction Increase productivity Reduce costs This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory, discussion and practical... Learn about: Communication Journalism, Customer Care, Time management...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | → see all
- Course
- Online
- Intermediate
- Different dates available
- 3 Months
...After completion you will find yourself with increased knowledge related to the course which can help you build your career, land the job you desired... Learn about: Call Centre, Calm Under Pressure, Effective Communication...
- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Influencing Skills, Effective Communication, Negotiation Skills...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Telephone techniques, Call Centre Skills, Enhance performance...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Telephone user support, Telephone management, Communication Skills...
...Whether you already manage a call centre, contact centre or help desk or are setting up- we can help you to optimise performance and increase productivity. This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure... Learn about: Telephone user support, Telephone management, Communication Skills...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Online
- Intermediate
- Different dates available
- 200h
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. Call Centre Courses online, help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen... Learn about: Verbal Communication, Customer Service, Call Centre...
- Course
- Online
- Different dates available
... as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal. By studying this course you will... Learn about: Sales Training, Confidence Training, Call Centre...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Business Performance, Call Centre Manager, Team Leader...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Community Nursing, Customer Care, Conflict Resolution...
... to respond to complaints, difficult calls and defuse conflict ❖ how to maintain a positive mindset in the face of negativity Outcomes Participants... Learn about: Community Nursing, Customer Care, Conflict Resolution...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Glasgowandanother venue.
- Leeds
- 1 Day
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Centre, Call Centre Training, Sales Training...
- Course
- Online
- Different dates available
...to ensure you can access all of the features. Learning Outcomes The nuances of body language and verbal skills Aspects of verbal communication such as... Learn about: Customer Service, Communication Training, Sales Training...
- Course
- Distance Learning
- Different dates available
- 6 Months
...to develop into effective managers and change agents in their respective organizations. Suitable for: Working professional desirous to join the Corporate Finance domain... Learn about: Business and Administration, Call Centre, Corporate Finance...
- Course
- Online
- Different dates available
- 9h
... to succeed and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services... Learn about: Goal Setting, Customer Service, Call Centre...
- Course
- Online
- January
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard... Learn about: Call Centre, Customer relationship, Customer Service Skills...
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